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Can I not send photo messages on Google Fi? Fix this setting on your iPhone «iOS & iPhone :: Gadgethacks

There is a serious problem with the Google Fi iPhone service that prevented sending MMS images through the Messages app. The problem does not affect all iPhone users on Google Fi, but if you are like me and get that frustrating "Not Delivered" message, there is a solution.

I jumped on Google Fi once it had officially added support for the iPhone, so that my wife and I can finally have the same plan to save money. In the beginning it was perfect, and I had no problems for a while. Then, just four months after signing in, I could no longer send MMS photos to anyone. I would only see red exclamation marks next to almost every image I tried to send.

Example image of less than 4 MB that fails the first time and with "Try again."

Of course, photographing photos to other Apple users with iMessage worked great, but messages would slam that red "Not Delivered" text in my face for any other contact. It didn't happen every time, but there was about a 95% failure rate. Support for Google Fi was no help and said I should contact Apple. Apple Support was no help and said I should contact Google Fi. And I tried every "solution":

  • turning off Live Photos when sending
  • turning off Live Photos in Settings
  • editing and cropping media
  • restarting my iPhone
  • emptying RAM
  • update my iPhone
  • updates the Google Fi app
  • removes and installs the Google Fi app
  • removes and restores the Google Fi APN settings in "Cellular Data Network"
  • completely resets the network settings and performs the APN settings again [19659008] restore my iPhone to a backup
  • delete my iPhone to factory settings
  • upgrade an iPhone X to iPhone X S to iPhone 11 Pro
  • turn aircraft mode on / off
  • turn off my iPhone, remove the sim card, turn it on again, turn it off again, turn the sim card on again, turn it on again
  • send logs to Go ogle Fi and Apple Support
  • log out and back in my Apple ID
  • to check if iMessage, SMS and MMS were all on in the Messages Settings
  • and any combination of the above

Nothing worked. I gave up for a long time and just handled it – almost a whole year. Finally I added the problem to the Google Fi Help forums and only recently did anyone share a working solution. And although it is not perfect, I dropped to a 10% failure rate for MMS photos in the Messages app.

How do I resend MMS photos with Google Fi

Google Fi insisted that no settings were changed on the "Cellular Data Network" page in addition to what it needs to " to work". That meant "h2g2" in all three APN fields and "fi.g.co/mms/wapenc" in the MMSC area. You still need those four items, but you also have to add one more thing. Few people received this answer from Google Fi support, so most support staff seem to be locked out.

Open the Settings app and go to "Mobile" followed by "Mobile data network". Now, in addition to the four aforementioned things, you want to add "10485760" to the field MMS Max Message Size . And that's it. Save it by leaving these settings and restart your iPhone.

What you just did was add a 10 MB limit for MMS text messages. With the entry blank, Google Fi can add a random limit to MMS texts that you can send. Some people have been told that there is an 8 MB limit by default, but in reality it looks more like 2 MB, and that checks with all the images I tried to send in the past that were all over 2 MB .

Whether it is a limitation that Google Fi has added itself or as part of the MVNO deal with T-Mobile remains to be seen. It can also be a bug because most providers and MVNO & # 39; s automatically compress images to reach their maximum file size. I contacted Google about the limits that it intentionally imposes or not and why. Right now I have to hear something.

Google Fi still has to officially solve the problem

Like I said before, I now only have a 10% failure rate for MMS photos, so it's not a 100% fix. At least not for me. Images larger than 10 MB will still fail, but you can always try setting the 10485760 to a higher number to see if that works in those cases. Sometimes a random image smaller than 5 MB would not send for me, but that is it now and far between now.

Also, in most cases, when you send multiple images at the same time, they will all fail, even if they are all smaller than 10 MB each. It can happen when you send multiple photos from the Photos & # 39; s app to Messages, or from Photos & # 39; s in the app drawer. It is as if Google Fi counts them all together and not as separate MMS texts. And it's slow to tell you it failed! For example, I sent six images from Photo & # 39; s to Messages and with a good signal it took more than ten minutes for the & # 39; Not Delivered & # 39; appeared – and they were all less than 4 MB each.

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Cover photo, screenshot, and GIFs by Justin Meyers / Gadget hacks

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