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Cancel Verizon’s Wireless, Internet, and TV service



verizon big red v logo at MWC 2019

Sometimes a new year is a perfect time to make a change. One of the easiest changes you can make is to say goodbye to your old carrier. If you find yourself getting tired of Verizon and its high prices, fear not. There are plenty of other options to consider, and making the change is fairly easy. Here’s everything you need to know about canceling Verizon’s service.

We’ll go through all the major services: wireless coverage, Verizon’s Fios Internet, and even Fios TV. The wide strokes are generally the same so we should get you rid of Big Red in no time. Ready to make the switch?

How to cancel Verizon’s wireless service

Verizon logo on phone stock photo

Credit: Edgar Cervantes / Android Authority

Wireless service is Verizon’s bread and butter, it’s the largest US provider, after all. That also means you’re probably here to find your way out of Big Red’s network. The process itself isn’t terribly difficult, but you do need to be willing to spend some time on the phone. Verizon will do just about anything to convince you to stay – service representatives offer special discounts, great perks, and more. However, you just need to follow these simple steps:

  • Call Verizon Customer Service at 1-844-837-2262.
  • Make sure you have all your account information ready.
  • Notify the agent that you intend to cancel (or transfer) your service.

That is it. You just need to follow three simple steps, but that doesn’t mean Verizon agents will make the call easy. It can help to have a solid excuse on hand if they try to convince you to stay.

If you’re not ready to leave Verizon completely and just want to delete a single line, the process is much easier. Just log into your My Verizon account and access your menu of devices. Find the rule you want to delete and scroll through the options until you find the delete selection.

On the other hand, you can always transfer your number to another provider. This usually means that all you need to do is provide some information to your new carrier and let Verizon know about your plans. You can also use My Verizon if you want to port your service, although they try to make it difficult again. Here are a few other providers to consider:

How to cancel the Fios internet and TV service

Verizon Wireless logo stock image 6

For better or worse, Verizon’s Fios TV and internet services are interconnected. On the downside, it means you can follow a similar setup for both services. However, it also means that Verizon will likely try to sell you by keeping both services rather than canceling either. Again, be ready to stand and don’t take no for an answer. Here’s What You Need to Know:

  • Call Verizon Fios at 844-837-2262, usually within standard business hours.
  • Gather your account information and be ready to provide it to the agent.
  • Notify the service agent that you want to cancel your service and take the necessary steps.

To make matters worse, chances are you will get an Early Termination Fee (ETF). Fios typically locks you in for up to two years of service, meaning the ETF starts at a dazzling $ 350. However, it will drop by $ 15 a month as long as you stick around, so it may be helpful to wait a month or two until the compensation is more manageable.

After you get things done on the phone, you will probably need to take your equipment to a local Verizon store. You usually have 30 days to take care of this, so get your cable boxes, routers or modems ready sooner rather than later.

Also see: Best Internet Service Providers in the USA


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