So you’re watching an original Hulu series or your favorite reruns … and the moment you’re about to get to the best part, everything just stops. This unexpected pause is one of the most horrible things that can happen to you while watching something; we do not wish this to the worst of our enemies. But we all run into Hulu issues from time to time. Buffering, low video quality, video freezing, connection errors, and skipping are all common Hulu problems, and they can all have different causes. Here’s how to fix the problem so you can quickly get back to your program no matter what device you’re using.
Hulu may be down
Quick fixes to Hulu problems
Now if you are sure that you don’t have a problem caused by Hulu, you can try some home remedies. Give this one a try – and if one doesn’t work, move on to the next until you find something that works …
Step 1: Close and restart the app on the device you are using.
Step 2: Restart your device.
Step 3: Try to reset your router. If you don’t know how, here’s our easy guide to resetting a router.
Step 4: Make sure the app is updated. If you are using an app on your phone or television, go to the app store and see if a newer version is available.
Step 5: Delete and reinstall the app.
Step 6: Remove and re-add your device or console from your account.
Step 7: Make sure VPN or proxy services are disabled (for US customers).
A more advanced solution
Your internet speed could be the culprit if the above tactics don’t get results. Run a speed test on your internet connection to make sure it’s moving data fast enough for Hulu. Hulu recommends 3.0 Mbps for watching the Hulu streaming library and 8.0 Mbps for watching live streams. If you don’t know how to check, Hulu has a guide on how to run a speed test for multiple devices such as computers, various smart TV models, and gaming systems.
Chances are, other devices will steal the entire internet while you’re trying to watch Hulu if your connection isn’t good enough. If you are using Wi-Fi, you can try connecting your device directly to the router with an Ethernet cable or adding a Wi-Fi repeater to your network to remove dead zones.