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Cyberpunk 2077: How to Get a Refund

Cyberpunk 2077 isn’t quite the game it was hyped for. Players on PC are usually happy with their purchase, but jump to consoles and you’ll see a whole different story. Muddy graphics, an underpopulated city, and a litany of bugs make both the PS4 and Xbox One versions less than ideal ways to experience CD Projekt Red’s latest game.

In fact, Cyberpunk 2077 had such a bad showing on consoles that the developers stepped forward to address the issue on Twitter. Their solution? Please be patient and wait for 2021 updates or request a refund.

If you’re not ready to wait several months before wandering Night City in all its glory, a refund is probably the best option. Here̵

7;s everything you need to know about getting a refund Cyberpunk 2077.

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How to Refund Cyberpunk 2077 on PC

Get a refund for it Cyberpunk 2077 on PC depends on the store where you bought it. Here are the different refund policies for the most popular distribution services on PC, and how to get one Cyberpunk 2077 refund.


Valve’s platform is quite generous when it comes to refunds. Simply log into your account, go to the Help tab at the top of the page and select Steam Support. Just search from there Cyberpunk 2077 under the Purchases toolbar, then click “I want a refund”. As long as you’ve played the game for less than two weeks with less than two hours of play time, your request should be accepted.

However, Steam sometimes approves requests that don’t meet these standards, and we wouldn’t be surprised if it makes an exception for Cyberpunk 2077.

Epic Games Store

Once logged into your account, go to your profile and view your transactions. Select Cyberpunk 2077 and an option to request a refund should appear. As with Steam, requests submitted within two weeks of purchase with less than two hours of playtime are usually approved. You can also try using the Contact Us option to contact a representative directly and make your case.


GOG is less restrictive than both the Epic Games Store and Steam. The only real requirement is that you bought the game no more than 30 days ago. You can request a refund via this page.

How to Refund Cyberpunk 2077 on PlayStation

Playstation 5 with disc drive

Sony has officially stated that it will offer full refunds for copies of Cyberpunk 2077 purchased through PlayStation Store. Not only that, but the company is pulling the game completely off the store, which means you can no longer pick it up until all issues are resolved. You can start the refund process here, although Sony said the time until your claim is processed depends on the payment method. They are also likely to be inundated with people looking for refunds so expect a short wait between initiating the refund and actually receiving it.

If you bought a physical copy, it’s best to return it to the store and ask about their refund or in-store credit options.

How to Refund Cyberpunk 2077 on Xbox

Like all retailers, digital Xbox refunds must be submitted within two weeks of purchase. Your money back is not guaranteed, but you can try your luck by requesting a refund here.

Again, physical purchases from Cyberpunk 2077 are best handled by going directly to the store where you bought it and asking about their refund policy.

Cyberpunk 2077 Refund Policy for Common Retailers

GameStop’s refund policy states that you can only return a game within 30 days of purchase – seven if the game is open. Amazon offers much the same with a 30-day refund policy, but also states that an open game is not eligible for a full refund. Meanwhile, Walmart offers a 90-day refund policy, although you will need your receipt and original payment method.

Cyberpunk 2077 has attracted global media attention for all the wrong reasons, so we wouldn’t be surprised if retailers are lenient with the rules to keep customers happy. If you don’t manage to get a refund, you can look forward to a much better game in 2021.

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