There are a number of reasons why Google Assistant does not work on your Android device. Fortunately most problems are small and can be solved within a few minutes without any technical knowledge. Follow the steps below to get Assistant back to work. In most cases one of them should solve your problem.
Editor's Note: Is your problem related to Google Home and not to an Android device? View this manual instead.
1. Restart your phone
Let's start with a simple one: restart your phone. It is quick and easy to implement and definitely worth trying, because it is known for getting rid of many technical problems.
I am sure you all know how to restart your Android device, but I will go through the process just in case. All you have to do is hold down the power button on your device for a second or two, and a few options will appear on your screen. Select the Restart / Restart option and the phone will do the rest.
After the handset is switched on again, start the Google Assistant to check whether the problem still exists. If this is the case, continue with the second step.
2. Make sure Assistant is enabled and your device supports it
Start by checking if your phone supports Google Assistant – not every model does. Devices that support this require:
- Android 5.0+ with at least 1 GB of memory
- Android 6.0+ with at least 1.5 GB of memory
- Google app 6.13 or higher
- Google Play services
- A screen resolution of at least 720p
In addition, the language of the device must be set to one of the following: Chinese (traditional), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkis or Vietnamese.
Enable Google Assistant on your Android device.
If everything is checking out but Google Assistant is still not working on your phone, the next thing to do is check if the service is enabled. Open the Google app on your device, select the option & # 39; More & # 39; at the bottom of the screen and tap & # 39; Settings & # 39; followed by & # 39; Google Assistant & # 39 ;. The next step is to tap the "Assistant" tab at the top, scroll down and select your device and then turn on the switch next to "Google Assistant" and "Hey Google" to complete the process. Then try calling Assistant by saying "OK Google or" Hey Google "If nothing appears on your screen, it's time to go to step number three.
3. Retrain the voice model
The reason why Google Assistant does not work is that it does not recognize your voice, which is easy to solve because all you have to do is is to retrain the voice model as follows: Open the Google app on your phone, select the & # 39; More & # 39; option at the bottom of the screen and tap & # 39; Settings & # 39 ;. step is to tap the "Voice" option and select "Voice Match" followed by "Retrain Voice Model."
Then tap the "I agree" option and follow the on-screen instructions to retrain the speech model. It's super simple – you just have to & # 39; OK Google & # 39; and & # 39; Hey Google & # 39; say.
When you're done, say the hotword again to see if the issue is resolved and Google Assistant is now working. If this is not the case, there are a few other things that you can try, which we will review below.
4. Other possible solutions
If none of the solutions so far Sol ved the problem you are experiencing with Google Assistant, this is what you should try:
- Check the microphone: Make sure your microphone is working and you are not covered with your hand when you try Assistant calls. If the assistant cannot hear you, he will not respond.
- Check your internet connection: To use Assistant, you must be online. Make sure you are connected to a Wi-Fi or mobile network and that the connection is stable.
- Disable other voice assistants: If you have a Samsung device, try turning off Bixby to see if that solves the problem. And if you have downloaded Alexa, Cortana or another voice assistant on your phone, switch it off or delete it.
- Upgrade the app: Make sure the Google app has been updated to the latest version. Also make sure that you grant all rights to the Google app by going to Settings> Apps> Google App> Permissions (the path may vary from model to model).
Read the following: Best headset with Google Assistant integration
One of these solutions should solve the problem with Google Assistant, but if this is not the case, there is a chance that the problem is on Google's side and not yours. This can sometimes happen, especially after an update of the buggy software. Google usually resolves these things within a day or two, so be on the lookout for a new update for the Google app.