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Google One FAQ: Everything you need to know about the cloud storage plan



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Here’s what you need to know about Google One.

Sopa Images / Getty Images

Previously known as Paid Google Drive Storage, Google One is Google’s cloud storage service that already exists since 2018. But you may have only recently considered signing up for the service, as Google said it will soon cap unlimited free storage in Google Photos at 15 GB, encourage people to join Google One to get more space.

When you sign up for a Google One membership, you get everything 100 GB of storage for Google Drive, Gmail and Google Photos for $ 2 per month. You also get access to a number of other features, such as automatic backup for the photos, messages and contacts from your Android device.

Here’s everything you need to know about Google One, including membership pricing, save amounts, family plans, and more.

What is Google One? How is it different from Google Drive?

Google One is a monthly subscription service that gives you extensive online cloud storage, which you can use in Google Drive, Gmail and Google Photos. Meanwhile, Google Drive is a free storage service where you can keep up to 15 GB of files and photos. Google One replaced Google Drive storage plans in 2018 – so now if you want more space in Google Drive on top of your free 15 GB, you’ll have to pay for a Google One plan.

Google One can be accessed through your browser or in the Google One app. The app is not must for using Google One, but depending on the level of storage you purchase and what you plan to use it for, it can improve the service and make it easier to use.

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Google One can bring you rewards through the Google Store.

Google / Screenshot by Shelby Brown / CNET

How do I sign up for Google One?

To sign up, go to Google One’s website and make sure you’re signed in to the Google account you want to use. You can poke around it, and it should tell you that you currently have the standard 15 GB of storage. It also shows how much of the 15 GB you have already used and in what way (Google Drive, Gmail or Google Photos). From there, you can stick with the 15 GB free tier or choose a plan.

There are six different tiers you can sign up for, starting with the 100 GB tier for $ 2 per month, which Google recommends. When you click on it, Google will confirm your purchase with the card you registered (or your Google Play balance). From there, click on Subscribe and you are good to go. Added bonus – you also get a few Google Play points.

How much does Google One cost? Is there a free trial period?

The cost of Google One depends on the storage tier you have chosen. There isn’t necessarily a free trial, but Google Drive’s typical 15 GB of storage has no associated monthly fees. If you’d like to sign up for Google One to get more than the standard 15GB free service, check out the different storage tiers and prices here:

  • 100 GB: $ 2 per month or $ 20 per year
  • 200 GB: $ 3 per month or $ 30 per year
  • 2 TB: $ 10 per month or $ 100 per year
  • 10 TB: $ 100 per month
  • 20 TB: $ 200 per month
  • 30 TB: $ 300 per month
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Many features of Google One are easily accessible through the app.

Shelby Brown / CNET

What do I get with every Google One membership?

Each membership level of Google One offers a little more than the previous one. This is what each plan offers:

100 GB, $ 2 monthly plan

For $ 2 a month (or $ 20 a year) you get 100 GB of storage space for Drive, Gmail and Photos. You also get 24/7 access to a team of Google experts for your technical questions and emergencies via chat or email. With a Google One membership, you can also share your subscription with up to six family members, so everyone can take advantage of the extra storage space in their individual Google accounts.

The plan also comes with additional benefits, including free and discounted content at hotels or Google Stadia, some of which can be redeemed by family members with whom you’ve shared your plan. It will too back up automatically the photos, videos, messages and contacts from your Android phone.

200 GB, $ 3 monthly plan

In addition to the benefits you get with the 100 GB plan, 200 GB subscribers get more storage space and an additional member benefit: 3% money back on purchases from the Google Store.

2 TB, $ 10 monthly plan

When you subscribe to the 2 TB storage plan, you get all the member benefits of the previous two plans, along with the added benefit of up to 10% cash back at the Google Store. Subscribers at this level also get a VPN for their Android phone. There is also a promotion through December 23 where subscribers can get one for free Google Nest Mini if you purchase the annual subscription ($ 100 per year).

Other plans

To access 10TB, 20TB, or 30TB, you must already be a member of Google One – meaning you must have paid for one of the tiers mentioned earlier. However, these are massive amounts of storage space and are very unlikely to be needed by the average person. Once you are a subscriber, the last three tiers differ from the 2TB plan only in storage size.

How does the Google One VPN work?

If you have a plan of 2 TB or higher, you can access VPN via Google One. The VPN is built into the Google One app and aims to provide an extra layer of security when you are online. Under the Home tab in the app, scroll down to Enable VPN. On the next screen, just swipe the switch to turn it on.

Plus, Google offers One Pro sessions, so you can schedule sessions with Google Experts to learn more about VPNs and online safety. (Checking out all the VPN services CNET recommends here.)

How do I share my membership with family members?

With your paid Google One membership, you can create a group of up to five additional family members to share your subscription with. Creating a family group gives people in that group access to the Google Family Calendar, Family Keep, Google Assistant, Family Link, YouTube Premium plans (if you subscribe), Google Play Family TV, and more.

Open Google One in your browser or app to add people. You can add family members on the home screen in the browser, it is under the Settings tab> Manage family settings> Manage family group in the app.

Simply choose Invite Family Members, click the “+” sign and enter each person’s email. Click send to send the invitation to your family member, who will have a little over a week to respond. Once they accept, you will see their profile picture appear next to yours as a member and see how many invites you have left.

If you want to remove someone, click on their profile and select Remove Member. You can also share your parental rights by tapping Manage parental rights. To delete the family group, under Manage Family Group, click the Settings icon in the top right corner and select Delete Family Group.

How do I find and use my member benefits?

To take advantage of your member benefits, you can select Benefits in the Google One app or in the browser version. When I signed up for the 100 GB plan, there was a listing for up to 40% off hotels. You can click More information to see how to search for hotels if you want to see how to apply this. Google One also notes that more benefits are always coming in. If you click on Benefits history, you will see a summary of the benefits you have redeemed.

How do I chat with the Google experts?

For some additional help, click the Support tab in Google One. Experts are available 24/7. Select the language you feel more comfortable in, whether you prefer chat or email, and fill out the form that will be generated. One of the Google experts will then contact you.


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How do I cancel Google One or change plans?

If you sign up for a Google One plan and realize it isn’t enough (or too much) storage, you can easily adjust your plans in your browser or through the app.

To change plans in the app, choose Settings and Change plan. From there you can switch between larger, smaller, monthly, or annual plans to suit your needs.

To change your plan in your browser, visit the Google One website and make sure you are signed in to the correct Google account. Click Storage on the left side of the screen then select Get more storage or scroll down for more options. Select the plan you want and follow the onscreen instructions to confirm. You can also go to Settings and select Change plan.

To cancel your Google One membership, go to Settings – in your browser or in the app – and choose Cancel membership.

To learn more, learn how to prepare for the end of Google’s unlimited photo storage and everything you need to know about Apple’s subscription bundle Apple One.


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