There is only one problem: the Get My Payment portal does not always work as intended. We've heard from CNET readers who have experienced roadblocks tracking their status and entering their direct deposit details through the IRS tool, and some of us have had error messages ourselves.
"It Stops At & # 39; Payment Status Not Available" and "We Can't Determine Your Eligibility," said http://www.cnet.com/ & # 39; , CNET reader Tabmowj in a comment.
& # 39; In my case, the IRS already has my bank account information, but they don't use it for direct deposit; instead they use it for instant withdrawal, which is something different, "said another commentator, Pecabot.
Read more : We did some digging – mostly on the IRS help page – and found several reasons why the Get My Payment tool may not work for everyone as intended. Please note that this list is not exhaustive and may not apply to your specific situation. We have also contacted the IRS several times to learn more about these issues.
As for the solution? We tried to learn more about it, too, without much luck. In some cases, IRS may not have a solution yet. You may just have to wait and try again with the 'Get My Payment' tool, otherwise your check may arrive by mail instead of your bank account. If you are concerned aboutor before your incentive when you arrive, or if you need information about some additional resources to help you.
You've been on the & # 39; wrong & # 39; time of day checked
The IRS only updates the information once a day, so if you do it once before the update comes in, you might be out of luck. You can always try again later in the day or keep checking at the same time every day.
You entered your information incorrectly
The simplest reason why the IRS may not be able to match you with the status of your stimulus payment may come down. to your keyboard. If you accidentally entered a typo, the wrong address, or a different name than the government has under your name, the tool may not be able to find you. This is simple enough to correct – so try again before assuming the worst.
You have used Turbo Tax, H&R Block or other tax preparation apps to file taxes
Youris based on your 2018 taxes or your 2019 taxes, if you already have them filed with the government .
If you file your taxes with popular tax preparation software such aslike millions of people (including myself), you may run into problems.
According to The Washington Post:
Several millions of people who filed their taxes through H&R Block, TurboTax and other services were unable to receive their payments because, according to the Treasury, the IRS did not have their direct deposit information. , companies and experts
The IRS and Treasury departments are aware of the problems and are working on a solution, the Washington Post also said. We have repeatedly contacted the IRS for more information.
Turbo Tax provided this statement in an email to CNET:
The bank account information for TurboTax filers is sent to the IRS as part of the tax return. The IRS has the correct bank details for all TurboTax filers who have received a refund electronically, which they can use to distribute stimulus payments. This applies regardless of whether a customer has opted to receive their refund on a debit card, selected refund or other services.
Any TurboTax customer who selects a refund or debit card and receives a stimulus payment from the IRS to those accounts will receive those stimulus payments or receive reimbursements promptly in the account where they received their tax refund.
The IRS is responsible for determining whether the taxpayer is eligible to receive a stimulus and, if a taxpayer is eligible, how and when the stimulus payments will be made to them. The IRS would be the best source of additional information regarding their online stimulus tracking tools and payment details and timing.
You Have Not Filed a 2018 or 2019 Tax Return
If the IRS is unable to determine your eligibility in the first place, you may see an error message that says 'Payment status not available'. If the IRS does not have your tax information, this message may flash on the screen.
Your 2019 tax return has not yet been processed
If you filed your 2019 taxes before the original April 15 deadline, but the IRS has had no chance to process you, it cannot determine whether you qualify comes for a stimulus payment of how much you would receive.
Normally you do not file a declaration and your data is not in the system.
You may still be eligible for a stimulus payment if you do not normally file taxes for a number of reasons. The IRS has a system for non-filers ("Non-Filers: Enter Payment Info Here") and those who receive SSA, RRB Form 1099, SSI, or VA benefits. The IRS recommends that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The advice is to try again later.
You Are Not Eligible For A Stimulus Check
If you see the "Payment Status Not Available" message and you do not belong to the above group, you may not be eligible for a Stimulus Check. It may be that your adjusted gross income from the previous year is high enough that you are not eligible, or that you are in the specific age category that is excluded. We have aor you can consult the IRS website directly.
You did not answer the security questions correctly
The Get My Payment tool asks you for security questions to verify your identity. If you misunderstand it, it can temporarily keep you out of the system. Of course.
You are temporarily excluded from the Get My Payment tool
If you see a cryptic message that only says "Please try again later," you may be excluded from the tool.
According to the IRS: & # 39; If the information you enter does not match our data multiple times, you will be excluded from & # 39; Get my payment & security reasons for 24 hours. No need to contact the IRS . "
Your bank struggles to keep up with demand from people checking their accounts
If you receive an error from the IRS and ask your bank for answers, for example, to see if a deposit has been made to your account – you may have trouble viewing. Some banks are reportedly having problemsespecially on Wednesdays, as customers look at their stimulus money accounts.
We will continue to update this story with new information as the situation develops. Meanwhile, here are ways to spend