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Having trouble following your stimulus check or direct deposit setup? 10 reasons why



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Need your stimulus money? You're not the only one.


James Martin / CNET

Visit the WHO website for the latest news and information on the coronavirus pandemic.

Get My Payment is an online tool designed by the IRS to help you set up direct deposit for your coronavirus stimulus check [upto$1200and to keep track of your bank account progress . The idea is to get you your money for economic aid faster than by mail, a process that the IRS says can take up to 20 weeks at the rate of 5 million checks.

There is only one problem: the online portal does not always work. We've heard from CNET readers who have had trouble checking their status and completing their direct deposit information through the IRS website tool, and some of us have had error messages ourselves.

"It stops at" payment status unavailable, & # 39; and & # 39; we cannot determine your eligibility, & # 39; said http://www.cnet.com/' in a comment from CNET reader Tabmowj.

& # 39; In my case, the IRS has all my bank account information, but they don't use it for direct deposit; instead, they use it for immediate withdrawal, which is another thing, ”said another commenter, Pecabot. 19659007] We did some digging – usually on the IRS help page – and found several reasons why the Get My Payment tool may not work for everyone as intended. Please note that this list is not exhaustive and may not apply to your specific situation. We have also contacted the IRS several times to learn more about these issues.

As for the solution? We are also trying to find out more about that. In some cases, the IRS may not have resolved none yet. There is nothing to do but wait and try again with the 'Get my payment' tool, or it could be that your check arrives by mail instead of your bank account. If you are concerned about making rent or car payments before your stimulus money arrives, or you have information on applying for unemployment we have some extra resources to help you.

You checked for the & # 39; wrong & # 39; time of day

The IRS updates information only once a day, so if you happen to time it before the update comes in, you may be out of luck. You can always try again later in the day or keep checking at the same time every day.

You entered your information incorrectly

The simplest reason why the IRS may not be able to match you with the status of your stimulus payment may come down. to your keyboard. If you accidentally entered a typo, the wrong address, or a different name than the government has under your name, the tool may not be able to find you. This is simple enough to correct – so try again before assuming the worst.

You have used Turbo Tax, H&R Block or other tax preparation apps to file taxes

Your total incentive deduction is based on your 2018 taxes or your 2019 taxes if you already have them filed with the government extended the federal tax term to July 15 .

If you file your taxes with popular tax preparation software such as Turbo Tax, H&R Block and others like millions of people (including myself), you may run into problems.

According to The Washington Post:

Several million people who filed their taxes through H&R Block, TurboTax and other services were unable to receive their payments because the IRS did not have their direct deposit information, the Treasury said. , companies and experts

The IRS and Treasury departments are aware of the problems and are working on a solution, the Washington Post also said. We have repeatedly contacted the IRS for more information.

Turbo Tax provided this statement in an email to CNET:

The bank account information for TurboTax filers is sent to the IRS as part of the tax return. The IRS has the correct bank details for all TurboTax filers who have received a refund electronically, which they can use to distribute stimulus payments. This applies regardless of whether a customer has opted to receive a refund on a debit card, selected refund or other services.

Any TurboTax customer who selects a refund or debit card and receives a stimulus payment from the IRS to those accounts will receive those stimulus payments without delay or fees in the account where they received their tax refund.

The IRS is responsible for determining whether the taxpayer is eligible to receive a stimulus and, if a taxpayer is eligible, how and when the stimulus payments will be made to them. The IRS would be the best source of additional information regarding their online stimulus tracking tools and payment details and timing.

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Waiting is the hardest part.


Angela Lang / CNET

You Have Not Filed a 2018 or 2019 Tax Return

If the IRS is unable to determine your eligibility in the first place, you may see an error message that says 'Payment status not available'. If the IRS does not have your tax information, this message may flash on the screen.

Your 2019 Tax Return Has Not Yet Been Processed

If you filed your 2019 taxes before the original April 15 deadline, but the IRS has had no chance to process you, it cannot determine whether you qualify comes for a stimulus payment of how much you would receive.

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Normally you do not file a declaration and your data is not in the system.

You may still be eligible for a stimulus payment if you do not normally file taxes for a number of reasons. The IRS has a system for non-filers ("Non-Filers: Enter Payment Info Here") and those who receive SSA, RRB Form 1099, SSI, or VA benefits. The IRS recommends that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The advice is to try again later.

You Are Not Eligible For A Stimulus Check

If you see the "Payment Status Not Available" message and you do not belong to the above group, you may not be eligible for a Stimulus Check. It may be that your adjusted gross income from the previous year is high enough that you are not eligible, or that you are in the specific age category that is excluded. We have a helpful introduction to fitness or you can consult the IRS website directly.

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You did not answer the security questions correctly

The Get My Payment tool asks you for security questions to verify your identity. If you understand the wrong things, this can of course temporarily keep you out of the system.

You are temporarily excluded from the Get My Payment tool

If you see a cryptic message that only says "Try again later," you may be excluded from the tool.

According to the IRS: & # 39; If the information you enter does not match our records multiple times, you will be excluded from & # 39; Get my payment & security reasons for 24 hours. No need to contact the IRS . "

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Your bank struggles to keep up with demand from people checking their accounts

If you get an error from the IRS and ask your bank for answers – to see if a deposit has been made to your account – you may have trouble viewing. Some banks are reportedly having problems keeping up with the high demand especially on Wednesdays, as customers look at their stimulus money accounts.

We will continue to update this story with new information as the situation develops. Meanwhile, here are ways to spend your economic stimulus money five things not to do when the corona virus quarantine stops and a new perspective on boredom during the lockdown . ]
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