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Home / Tips and Tricks / Having trouble tracking your stimulus check through Get My Payment? 6 problems and how to solve them

Having trouble tracking your stimulus check through Get My Payment? 6 problems and how to solve them



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Angela Lang / CNET

You know for sure that you qualify for this second round of stimulus controls, but the IRS and the Treasury Department have been making payments since late December, and you still are don̵

7;t have your check for $ 600. You have estimated the size of a payment you would expect, figured out how the IRS calculates your incentive money and you have read what will happen after the congress’ January 15th closing for the IRS and the Treasury to send payments.

But you still haven’t received yourself incentive money, or to your bank account via direct deposit or in the mail as a paper check or a EIP card.

If you’ve tried the IRS’s Get My Payment app to check the status of your payment, it may not tell you anything useful – or nothing at all. Here are some possible solutions that we discovered from the first and on second stimulus controls. And here’s what happens now with the discussed third stimulus check for $ 2,000.

The IRS doesn’t have enough information on you

The IRS said if the Get My Payment tool doesn’t share useful information about the location of your check, it may not have enough information about your specific circumstance, especially if you haven’t filed a 2019 tax return, the IRS said. Non-Filers tool before November 21, 2020 or do not receive federal benefits. You must have the Refund Discount as part of 2020 tax season to file a claim for your missing money.

Try using a different browser with Get My Payment

On the first check, we heard from several readers that accessing the IRS ‘Get My Payment tool from a browser other than the one originally used could be the key to success using the service. In particular, some CNET readers pointed out that trying a browser other than Google Chrome worked for them. Firefox, Microsoft Edge and Apple’s Safari are common alternatives.


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Enter your address in capital letters

Entering your address in a way that the Get My Payment service understands was a problem with the first check and will stay with the second. Some readers reported that on the first check, completing the “Get My Payment” fields worked with all capital letters. The IRS said you should enter your address using this format: 123 Main St NW # 7 and not enter the city, state, or town on the address line.

You may have typed your information incorrectly; try again

The simplest reason the IRS may not be able to match you with your stimulus payment status may have to do with your keyboard. If you accidentally enter a typo, wrong address, or a name other than the government has under your data, the tool may not be able to find you. This one is easy enough to fix – so try again before you assume the worst.

You checked it at the wrong time

The IRS only updates the information once a day, at night, so if you happen to find it time before the update comes, you may be out of luck. You can always try again later in the day or keep checking at the same time every day.

You are temporarily unable to access the Get My Payment tool

If you see a cryptic message that just says “Please try again later”, you may not be able to access the tool. According to the IRS, “If the information you enter doesn’t match our records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. You do not need to contact the IRS.”

Speaking of which, the IRS has a new preference for how you contact – not call. Instead, here’s how to proceed on the hunt for your missing incentive money. For more information on stimulus controls, here’s everything else that could hold off on your second incentive payment, and how claim any missing money after January 15th.


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