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Having trouble tracking your stimulus payment online? This is why the IRS portal may not work


Do you need your stimulus money? You're not the only one.

James Martin / CNET

Visit the WHO website for the latest news and information on the coronavirus pandemic.

If you keep hitting roadblocks while trying to follow your coronavirus stimulus checks or set up direct deposit with the IRS, you're in good company. There have been several reports of issues with getting the IRS online Get My Payment payment portal tool. The two-in-one portal designed to make direct deposits and also to track the progress of the money in your bank account has run into a major problem: it doesn't always work as intended.

Millions of people eligible for government aid for economic aid have flocked to Get My Payment instead of waiting for a physical check by mail. Why? Because direct deposit is likely to deliver your stimulus money faster even if you sign up for it today.

Meanwhile, it may take about 20 weeks for your stimulus check to be received by mail, while the IRS sends out 5 million checks a week, Congress said last week.

"It Stops At 'Payment Status Not Available' and 'We Can't Determine Your Eligibility', said http://www.cnet.com/" CNET Reader Tabmowj in a comment. Another commenter, Pecabot, said, "In my case, the IRS has all of my bank account information, but they don't use it for direct deposit; rather they use it for direct withdrawal, which is something else."

We did some digging – usually on the IRS help page – and found several reasons why the Get My Payment tool may not work for everyone, like keep in mind that this list is not exhaustive and may not apply to your specific situation. We have also contacted the IRS several times to learn more about these issues.

As for the solution? We tried to learn more about that, too, without much luck. In some cases, the IRS may not have a solution yet. There is nothing to do but wait and try again with the 'Get my payment' tool, otherwise your check may arrive by mail instead of your bank account. If you're concerned about making rent payments or cars before your promotional money arrives, or if you need information on unemployment claims extra resources to help.

Read m ore : What to expect when the coronavirus blockage stops and cities reopen

Please try typing your address in capital letters

We were unable to verify this with the IRS, but we did get in touch to ask about it. Apparently, Twitter users who were unable to complete their direct deposit before could do so by capitalizing the Get My Payment fields, Mashable reports. It is definitely worth a try.

You've got it & # 39 ; wrong & # 39; Checked Time of Day

The IRS only updates the information once a day, so if you leave late for the update to come in, you may be out of luck. You can always try again later in the day or keep checking at the same time every day.

You entered your information incorrectly

The simplest reason that the IRS may not be able to match you with your stimulus payment status can come down to your keyboard. If you accidentally entered a typo, the wrong address, or a different name than the government has under your name, the tool may not be able to find you. This is simple enough to correct – so try again before assuming the worst.

You have used Turbo Tax, H&R Block or other tax preparation apps to file taxes

Your total stimulus fee is based on your 2018 taxes or your 2019 taxes, if you already have them filed with the government extended the federal tax term to July 15 .

If you file your taxes with popular tax preparation software such as Turbo Tax, H&R Block and others like millions of people (including myself), you may run into problems.

According to The Washington Post:

Several millions of people who filed their taxes through H&R Block, TurboTax and other services were unable to receive their payments because, according to the Treasury, the IRS did not have their direct deposit information. , companies and experts

The IRS and Treasury departments are aware of the problems and are working on a solution, the Washington Post also said. We have repeatedly contacted the IRS for more information.

Turbo Tax provided this statement in an email to CNET:

The bank account information for TurboTax filers is sent to the IRS as part of the tax return. The IRS has the correct bank details for all TurboTax filers who have received a refund electronically, which they can use to distribute stimulus payments. This applies regardless of whether a customer has opted to receive a refund on a debit card, selected refund or other services.

Any TurboTax customer who selects a refund or debit card and receives a stimulus payment from the IRS to those accounts will receive those stimulus payments without delay or fees in the account where they received their tax refund.

The IRS is responsible for determining whether the taxpayer is eligible to receive a stimulus and, if a taxpayer is eligible, how and when the stimulus payments will be made to them. The IRS would be the best source of additional information regarding their online stimulus tracking tools and payment details and timing.

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Waiting is the hardest part.

Angela Lang / CNET

You Have Not Filed a 2018 or 2019 Tax Return

If the IRS is unable to determine your eligibility in the first place, you may see an error message that says 'Payment status not available'. If the IRS does not have your tax information, this message may flash on the screen.

Your 2019 tax return has not yet been processed

If you filed your 2019 taxes before the original April 15 deadline, but the IRS has had no chance to process you, it cannot determine whether you qualify comes for a stimulus payment of how much you would receive.

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Normally you do not file a declaration and your data is not in the system.

You may still be eligible for a stimulus payment if you do not normally file taxes for a number of reasons. The IRS has a system for non-filers ("Non-Filers: Enter Payment Info Here") and those who receive SSA, RRB Form 1099, SSI, or VA benefits. The IRS recommends that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The advice is to try again later.

You Are Not Eligible For A Stimulus Check

If you see the "Payment Status Not Available" message and you do not belong to the above group, you may not be eligible for a Stimulus Check. It may be that your adjusted gross income from the previous year is high enough that you are not eligible, or that you are in the specific age category that is excluded. We have a helpful introduction to fitness or you can consult the IRS website directly.

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You did not answer the security questions correctly

The Get My Payment tool asks you for security questions to verify your identity. If you understand the wrong things, this can of course temporarily keep you out of the system.

You are temporarily excluded from the Get My Payment tool

If you see a cryptic message that only says "Try again later," you may be excluded from the tool.

According to the IRS: & # 39; If the information you enter does not match our records multiple times, you will be excluded from & # 39; Get my payment & security reasons for 24 hours. No need to contact the IRS . "

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Your bank struggles to keep up with demand from people checking their accounts

If you receive an error from the IRS and ask your bank for answers – to see if a deposit has been made to your account – you may have trouble viewing. Some banks are reportedly having problems keeping up with the high demand especially on Wednesdays, as customers look at their stimulus money accounts.

We will continue to update this story with new information as the situation develops. Meanwhile, here are ways to spend your economic stimulus money five things not to do when the quonquine of the coronavirus ends and a new perspective on boredom during the lockdown . ]
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