Credit: Edgar Cervantes / Android Authority
Skype remains one of the most popular ways to text, call and video chat with others, both on smartphones and PCs. However, people who use Microsoft’s service on Android can sometimes experience problems using Skype. In this article, we take a look at some of the most common Skype problems on Android, along with some possible solutions to those problems.
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Bad audio quality when taking Skype calls
One of the biggest Skype problems on Android is getting bad audio from your phone. Using your Android phone directly to send or receive Skype calls may not give you the best audio quality. You may get some improvements if you use the speakerphone feature on Skype or use a hands-free headset to make those calls. Microsoft also recommends connecting your phone to a Wi-Fi network for the best quality Skype calls. It would help if you also tried to delete all currently running tasks on your phone so that Skype is the only active app and therefore the only one using your mobile network or Wi-Fi connection.
Insufficient storage space error when installing Skype
If you see this error when you try to install Skype from Google Play and you know that your phone has more than enough internal storage, you may be able to fix it by going to your phone’s Settings menu. Tap the storage selection and finally select the option to clear the cache files on your device’s internal storage. If this doesn’t work, you can try restarting your smartphone or even wait a few minutes before trying to download and install Skype again. Actually little space? Here’s our guide on how to free up Android space.
Use more than one Skype account
You may want to use more than one Skype account on your phone (one for personal use, one for business use, etc.). All you need to do is go to Skype’s Settings menu and uncheck the box for automatic sign-in. Although you have to sign in manually every time to use Skype, you can now use more than one of your Skype accounts.
You will not receive Skype notifications
If you are not receiving notifications for Skype calls or messages on your phone, go to the Settings menu of the app and check that the “New instant message” and “System-wide notifications” boxes are not cleared. If they are unchecked, fix that and you should receive Skype notifications.
Skype video calls use all my mobile network data
It goes without saying that making a Skype video call takes a lot more data than a text or audio call. If you’re on a network with a limited data plan, you can save some of it while still making Skype video chats. Simply go to Skype’s Settings menu and then tap on the Voice & Video Calls selection. Then tap the video call quality and set the video quality to a lower level. That should reduce the amount of data the video chat app uses.
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Problems signing in to Skype
If you’re having trouble signing in to Skype, the first and obvious solution is to make sure you’re using the correct username and password. If so, and you still can’t sign in to Skype on your phone, make sure you’re using the latest version of the app that you can download from the Google Play Store.
If you still can’t sign in, close the app, go to your phone’s settings, go to your App Manager and scroll down to the Skype section. Tap on it, go to the storage option and clear the app cache and data files. Then exit, launch Skype on your phone and start the installation process again. As a last resort, you may need to uninstall the app, restart your phone, and reinstall it from the Google Play Store.
I cannot use the latest version of Skype
If you are using an older Android phone but can no longer use Skype, you must first update it to the latest version from the Google Play Store. If it still doesn’t work then your phone may not have the hardware it needs to run the latest version.
If so, another option is to use Skype Lite, made for the Indian phone market but widely available. Skype Lite has been developed to work with budget-based phones, along with networks that do not have fast connections. Please note that this app is still labeled ‘unreleased’ which means bugs may appear.
Skype scrolls for no reason
If you find that your text chats start to scroll by themselves in the Skype app, it is possible that your conversations were getting too long. If you didn’t have a WiFi connection yet, you may want to connect your phone to it; it should fix this scrolling problem.
Unable to login with Facebook account
As of January 2018, Microsoft disabled the Android Skype app feature that allows you to sign in with your Facebook account. If you want to sign in to use the app, you need to do so via an already created Skype account or a new Microsoft account. If you don’t already have a Microsoft account, you can create one from the link below.
Those are just some of the most commonly reported Skype problems on Android, and some solutions to fix them.