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How to cancel AT&T wireless, internet and TV service



ATT logo stock image 2

It’s a new year, and that could mean it’s time to make a change. Maybe you’re ready to cut the TV cord or just want to try out a new cellular provider. Either way, you need to know how to say goodbye to Big Blue for good. Here’s how to cancel your AT&T phone, Internet and TV service.

The process is slightly different for each service, so we’ll walk you through the basic instructions for all three. Don’t worry if you discover that the grass isn’t always greener, it’s just as easy to rejoin AT&T if you want.

How to cancel AT&T wireless service

ATT logo on phone stock photo

Credit: Edgar Cervantes / Android Authority

We’re kicking off with AT & T’s most common service: wireless plans. It’s one of the easier services to escape, although you may not need to cancel it at all. Let’s run through some of the most common scenarios:

Transfer your number to another provider

If you want to keep your number but you are done with AT&T, do not cancel your service. Instead, jump on the phone with AT & T’s customer service team and let them know about your decision. You can find the AT&T contact page here. AT&T can even offer you some great deals to convince you to stay.

You will need to collect your account number and your PIN, which you will need to provide to your new provider.

If you’ve decided to switch providers but aren’t sure where to go, check out some of these helpful buyer’s guides:

Cancel your service

If you don’t transfer your number to a new provider, the process isn’t much more difficult. However, it may cost you a bit more money to outright cancel your service. You must pay the remaining balance on your device, regardless of how much you owe.

If you still have an old subscription that involves a service agreement, you may also need to pay an Early Termination Fee (ETF). If you choose to cancel your service in the middle of a month, you will also have to pay the bill for that month.

Follow these steps to find out what you may owe an ETF:

  1. Go to Accounts & Services and find the My Wireless tab.
  2. Scroll and choose the device you want to monitor. Open the Manage Device and Features menu.
  3. Look for the Service Commitment or My Wireless Contract section, where you will find three sections:
    1. If you have an AT&T Next contract, there is no ETF
    2. If you make monthly payments, there is no ETF
    3. However, if you see that your annual service contract runs from date X to date Y, you have an ETF. Use this calculator to estimate your payment.
  4. Estimate your ETF, if you owe one, and proceed to cancel your service.

Once you’ve calculated your ETF or remaining phone balance, call AT&T Customer Service and let them know you plan to cancel. You can also use an online chat function, although the agents may ask you to call.

If you are an AT&T Prepaid customer, you can have your account expire 60 days after your balance has run out, provided AutoPay is not active.

How to Cancel AT&T Internet Service

myAT & T app in the Google Play Store Google Pixel 3

Next up on our AT&T cancellation tour is internet service. It’s not as popular as wireless service, but it certainly helps with what you need to do. AT & T’s Internet service typically includes a 12-month service contract, which means you will have to pay for an ETF if you cancel more than 14 days after activation. Here are the ETFs to expect if you try to cancel after 14 days:

Months of service ETF
1 $ 180
2 $ 165
3 $ 150
4 $ 135
5 $ 120
6 $ 105
7 $ 90
8 $ 75
9 $ 60
10 $ 45
11 $ 30
12 $ 15

Once you understand your ETF, here are the steps to take to cancel the internet service:

  1. Have the account owner call AT&T at 1-800-288-2020.
  2. Make sure you have the account number and PIN to hand.
  3. Call during normal opening hours. All calls received outside normal hours are handled the following day.

Also see: Best Internet Service Providers in the USA

How to cancel AT&T TV service

ATT TV is one of the best live TV apps

The last AT&T service you may want to cancel is AT&T TV. Fortunately, the process is much the same as canceling AT&T Internet, right down to returning your equipment and paying your early termination fees. However, AT&T TV requires a longer 24-month service agreement, so you’re looking at roughly double the early cancellation ETF. Here’s the breakdown from month to month:

Months of service ETF
1 $ 360
2 $ 345
3 $ 330
4 $ 315
5 $ 300
6 $ 285
7 $ 270
8 $ 255
9 $ 240
10 $ 225
11 $ 210
12 $ 195
13 $ 180
14 $ 165
15 $ 150
16 $ 135
17 $ 120
18 $ 105
19 $ 90
20 $ 75
21 $ 60
22 $ 45
23 $ 30
24 $ 15

After you pay your ETF amount, have the account owner call AT&T with their user ID at hand. You then have 14 days to return your borrowed AT&T TV equipment to a local AT&T store, otherwise you will get hit $ 120 with no return fees. If you own your AT&T TV equipment, you will receive a full refund upon return.

Also see: How to watch or stream local TV channels without cable


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