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How to solve the most common Amazon Echo problems



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Ian Knighton / CNET

In a perfect world, when you give your Amazon Echo a command it performs exactly the way you want. However, that is not always the case when it comes to the Alexa voice assistant . It is often said: "I am sorry, I did not fully understand that" or another action is being carried out that you have not asked for.

These problems are frustrating, but rest assured, most can be solved at home with a few simple steps. Whether it's solving problems with your Wi-Fi connection or trying to connect your smart lights with Echo, we have it for you. Here are the most common problems with Amazon Echo ($ 70 for Amazon) and how to solve them.

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4 common Amazon Alexa issues and how they to solve



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What the light ring of the Echo means

Alexa is usually completely asleep until he is called with the wake word ("Alexa"). But sometimes the LED ring around the top of the Echo and Echo Dot lights up, even if you are not actively using the smart speaker. In this case the colored light may indicate you a problem. Here are a few of the colors that you may have encountered if you have problems with your speaker. Spinning violet. Indicates that there was a problem during the Wi-Fi installation (discussed below). Spinning orange. The device is currently connecting to your network.

  • Continuous red. The microphone is turned off and Alexa is not actively listening to your commands. Press the microphone button to switch it on again.
  • The light ring can also tell you if someone is calling you, if your Amazon order is ready for delivery, the volume of the speaker and more.

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    Watch what the light ring on your Echo tells you.


    Tyler Lizenby / CNET

    Alexa cannot find your smart home devices

    Amazon Echos support a long list of smart home devices. The growing list includes devices such as the Ecobee3 and lines from companies such as Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink. Even more devices and services have added official Alexa support via Skills that ensure that that service or device takes over your verbal orders (eg "Alexa, say Philips Hue to turn on the kitchen lighting").

    device, open the Alexa app> Add device > select the device you want to add (such as a smart switch or plug) and follow the instructions in the app.

    Even if the devices are not supported natively and have no skills, you are not completely unlucky. Alexa has an official IFTTT channel and also integrates with Yonomi, both of which have an extensive list of supported smart home devices.

    If you've already added your devices but Alexa doesn't seem to connect, there are a few solutions. Check the command you use, or your call. The assignments vary between different devices, skills and connected services, such as IFTTT. These can be oddly specific commands and small differences in the wording or names of the devices can use Alexa for a loop.

    Some smart home devices have problems staying connected due to software problems, busy networks, always being active, or other problems. If you switch off the connected devices and switch them on again, you will usually resolve any connection problems.

    If this does not solve the problem, try restarting the speaker, removing the device that is acting and adding it once more.

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    If Alexa cannot find your smart home device, try switching off the devices. Chris Monroe / CNET

    Alexa breaks the connection to Wi-Fi

    If your Echo speaker does not remain connected to your network consistently enough, there are a number of ways to resolve connection problems .

    First turn everything off – the router, modem, and Alexa speaker. Then try streaming audio for a few minutes to see if the problem occurs again. In this case, try placing the speaker away from other devices, preferably closer to the router, and try switching the speaker to a 5 GHz channel to reduce interference.

    Alexa doesn't understand what you were saying

    "I'm sorry, I didn't quite understand that" – a phrase that is often spoken by Alexa. It happens when the voice assistant did not understand what you were saying. Fortunately, Amazon has added a new feature that lets you ask Alexa what she has just heard. You can say " Alexa, tell me what you heard " to find out what he thought you said.

    You also want to make sure that the Echo is placed in an open space, away from noisy household items such as the washing machine, dryer and dishwasher. Then you might hear you better.

    You can also use Voice Training, a tool in the settings Your profile in the Alexa app. You read 25 sentences aloud with a "typical voice from a typical distance", so that Alexa can get a basic knowledge of your pronunciation and cadence.

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    Do not try to displace the speakers.

    Accidental activation

    Whether it is about commercials or shows about Alexa on TV or you said a word that looked like & # 39; Alexa & # 39 ;, your speaker has just been activated and you are in the confused. Fortunately, there are four things you can do to minimize this:

    • Say "Alexa, why did you do that?" – This new feature gives you more insight into why Alexa has taken an action.
    • Move the speaker farther away from the television.
    • Press the Mute button while watching TV.
    • Change the wake word from the "Alexa" standard to "Echo" or "Amazon."
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    When Alexa performs an action without your command, ask why. Ry Crist / CNET

    Alarms and notifications are too loud

    You may have noticed that when timers or alarms go off, the sound is much louder (or perhaps quieter) than the playback volume of Alexa. This is because the alarm and timer volumes are controlled separately in the Alexa app.

    To set the alarm, timer and notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name]> Sounds and Drag the slider to the volume level that you want.

    Music streaming issues with Spotify

    Amazon & # 39; s Alexa speakers can stream music from third-party services such as Spotify, iHeartRadio, TuneIn and Pandora. It seems that Spotify has more hiccups than the other services, with music stopping halfway through the stream for good reason and sometimes not playing at all.

    There is no definitive solution to the errors, but a good start to resolving the problem is restarting the speaker. Then disconnect your Spotify account and log in again.

    To unlink Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify . Tap Disable skill and confirm by tapping Disable . Then tap Enable to use and follow the instructions to log in again to your account.

    Another answer to the problem could be in your Spotify account. Unlike Google Home ($ 99 at Walmart) that allows to stream Spotify-free users Alexa still needs Spotify Premium accounts for streaming.

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    If you have trouble streaming Spotify via your Echo, try to disconnect the skill in the Alexa app. Chris Monroe / CNET

    Problems with playing music on the correct speaker

    With Multi-Room Audio you can control the playback of music on Echo speakers with a different Echo. The function works with the Echo, Echo Dot ($ 40 with Amazon) and Echo Show ($ 230 with Amazon) and allows you to play music anywhere in the house.

    if you do not have the correct name for your Echo devices, you will encounter a problem when you try to play music on other speakers. Although you can name the speakers, you can put music in the queue and remember which speaker is located if you name each speaker in the room where it is located or the location in the house.

    an Echo speaker called Taylor & # 39; s Echo Dot, you have to say, "Alexa, play Fleet Foxes on Taylor & # 39; s Echo Dot." Although that is not very difficult to say, it is certainly easier and more natural to say: "Alexa, play Fleet Foxes in the kitchen."

    Do you have other problems with your Amazon Echo that we have not addressed? Let us know in the comments. Also check out the 10 craziest things your Amazon Echo can do and how you can use your Echo to find your lost keys .

    Original article updated this fall with new information.

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