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How to stop Spectrum junk mail and spam calls



For years I have been flooded with physically unwanted e-mail from my internet provider (ISP), Charter Spectrum (formerly Time Warner Cable). The envelopes are stamped in large red capital letters "OPEN ON RECEIPT" or "MESSAGE" or "IMPORTANT ACCOUNT INFORMATION".

I always open them, in case there is a legitimate problem and my internet is almost shut down. Every time I get duped. Instead of legitimate account notifications, the mailers are ads trying to get me to upgrade my plan or buy more services from Spectrum. In addition to killing paper mailers that I can recycle at the very least, Spectrum often likes to mix non-recyclable thick plastic cards .

It's not like I can switch internet providers to get away from the annoying mailers. My building is not connected for another ISP, so I have no choice if I want internet. According to a May 2018 Mayor of New York City report, 69 percent of NYC households have only one or two options for broadband providers; from 2016 at least 24 million Americans had no broadband provider at all. So like many of Spectrum's 26 million US broadband internet subscribers, I thought I had to accept misleading junk mail as a cost to get my internet.

But thanks to a tip from Verge reader KO, I learned that you can choose Spectrum junk e-mail online and tell Spectrum not to call, e-mail or come up with sales offers. As a bonus, with the privacy page where you opt out of spam, you can easily refrain from using Spectrum to use your personal information to target advertisements. Spectrum deserves some credit for this; Verizon Fios lets you call a 1-800 number, reread your contract for instructions, and then navigate through two separate sections of your account preferences to achieve the same results.

Where you can unsubscribe from Spectrum junk e-mail

  • Unsubscribe online here
  • Log off by telephone by calling 1-855-75-SPECTRUM

For the rest of the instructions, we assume that you complete the online form; however, it is likely that you will go through a similar process when you call.

  Spectrum privacy preferences

Information to provide

  • Your first and last name
  • Your street address
  • Your telephone number, if requested Do not call
  • Your e-mail address, if requested Do not e-mail

Opting out of Spectrum unwanted e-mail and sales calls

  Preferences for Spectrum communication

You can choose not to receive marketing and sales offers from Spectrum by telephone, e-mail, physical mail and door to door -house sale. You will still receive current account notifications about your service through these channels, even if you opt out of marketing.

  • First identify yourself as a current customer and fill in all address fields
  • Now check the four boxes for Do not call, Do not e-mail, Do not e-mail and Do not add. For Do not call, you must enter a telephone number or numbers. You can also add a maximum of two additional addresses to your Do Not Mail and Do Not Knock requests.

None of these are immediate solutions. Spectrum says that Do Not Email can take up to 10 days, Do Not Call can take up to 30 days and Do Not Mail and Do Not Knock can take up to 60 days. I submitted my unsubscribe message on February 26 and I will update this message if I continue to receive email after the 60-day mark.

Before completing and submitting CAPTCHA, pause for the & # 39; Additional privacy & # 39; preferences to expand ". It should be at the bottom immediately after the Don't Knock section. If you don't see it, go back to the top of the form and make sure you have answered "Yes" to the question "Are you a current customer?"

Sign out for Spectrum with your data to target ads [19659023] Additional privacy preferences "data-upload-width =" 1734 "src =" https://cdn.vox-cdn.com/thumbor/SaSMiLpch4XBlG8JOOvP8kRxEn4=/ 0x0: 1734×316 / 1200×0 / filters: focal (0x0: 1734×316): no_upscale () / cdn.vox-cdn.com/uploads/chorus_asset/file/19754255/Screen_Shot_2020_02_28_at_12.53.21_PM.png23/>Increased "19 "Additional" privacy preferences "you can choose not to allow Spectrum to use your personal data to modify advertisements for you. Although Spectrum strongly rejects that" Your personally identifiable information is not passed on to external advertisers … and we do not share your personally identifiable information with third parties for their own marketing or advertising purposes, "there are reports of individual people being identified from" anonymous "data such as browsing habits. So opt-out here is a good idea if you care about your privacy.

(Side note: data exchange Eligibility by your ISP to target advertisements would be completely restricted or prohibited by Federal Privacy Commission Internet Privacy Rules that closed Congress in 2018. Unfortunately

  • Check the box "Do not use CPNI" to opt out of marketing based on your "customer-specific network information" or "CPNI", which you send promotions based on the "number, technical configuration, type, destination, location and quantity of your use of the Spectrum telecommunication services and information about your Spectrum telephone service that on your invoice. ”
  • Sign out for interest-based advertisements online that Spectrum directs you with customized ads on its sites, as well as third-party sites and apps that use personal information, such as your zip code, information about your current subscription, use of our products or services, or other demographic and generally usable information. "This only affects how the advertisements that Spectrum displays are targeted, not online advertisements in general. If you move or get a new account, you must resubmit this request.
  • Sign out for interest-based ads on television and then on TV applications where some of the ads you see are targeted based on your location or other things Spectrum knows about you, such as "your use of our products or services or information we receive from others. "

Note: All of these factors do not use Spectrum based on your personal information ; you do not completely exclude yourself from Spectrum's data collection.

California only: Sign out from Spectrum who sells your data

If you identify yourself as a current customer and claim your state as California at the top of the form, the California Consumer Privacy Act (CCPA) means that you get an extra option called "Opt-Out from selling personal information (California Consumers only)", and you can also check that box.

The CCPA also means that you request that Spectrum send you all your data or remove it from its systems. This means that you fill in a separate form, which you can find here.

Confirm that you are not a robot and send!

  Submit spectrum

Now all you have to do is fill in the CAPTCHA, submit it and wait up to 60 days for all your preferences to take effect.

Do you have similar problems with another ISP?

Let us know in the comments!


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