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How to use the Alexa Care Hub to care for elderly loved ones

Amazon echo-2020-2

Chris Monroe / CNET

Caring for older family members can be difficult, especially during a pregnancy pandemic. Helping elders maintain their independence as well as security is an important balancing act that can easily lead to conflict and disagreement. Amazon hopes to address this perennial problem with its new one Alexa Care Hub feature, which allows caregivers to track activities and receive alerts about their aging loved ones without constantly bothering them with fear-driven “check-ins”

; – theoretically leaving more time to call simply because you want to connect.

The Care Hub is a smart system and easy to set up. All you need are two phones (the health care provider and the health receiver) and a single Amazon Echo smart speaker or Screen.

1. Set up the Echo speaker or display

If the person receiving care already has an Echo speaker or display, you can skip this step. Otherwise, set the speaker as usual. If you can’t install the speaker at the home of the family member receiving care, you can always install it in your own home, using the Wi-Fi credentials for the home where it will be located. Then when you deliver it to your loved one, they can plug it in and the Echo will instantly connect to the internet.

2. Send or request an invitation

Go to the Alexa app and tap Lake in the lower right corner. Then tap view more, directly below Skills and games. Finally, tap Care Hub.


You can use an Echo speaker or screen to track the activity of aging loved ones.

Chris Monroe / CNET

Tap through the instructions and indicate that you are giving or receiving care. You will then be prompted to send an email to the other account.

3. Accept the invitation

The person who sent the request in step 2 will then have to wait for the other family member to accept that request via email. This can be done on a telephone or computer. Once you agree, Amazon will walk you through a series of steps: log into your account and accept the terms and conditions. Finally, the healthcare provider will be prompted to set a four-digit security code and setup is complete.

4. Log in and set up

At this point, the family member receiving care will just go about their business, using their Echo speaker or display as usual. The healthcare provider can log in to the Care Hub as before: Lake->view more->Care Hub. After they enter their four-digit PIN, they can see the general activity on the Echo device. Plus, they can set alerts (if the Echo speaker hasn’t been used for the first six hours of the day, for example). They can also be easy Invade on their loved one for a short chat, or read tips on how to use the Care Hub more effectively.

For more Alexa tips, be here four Amazon Echo functions that still work when the microphone is turned off, how to use Amazon Echo’s new privacy settings and the four best things you can do with multiple Amazon Echoes.

The information in this article is for educational and informational purposes only and is not intended to be health or medical advice. Always consult a physician or other qualified health care practitioner if you have any questions about a medical condition or health goals.

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