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IRS stimulation control tool not working? Here are 12 possible reasons why


Do you need your stimulus money? You're not the only one.

James Martin / CNET

Visit the WHO website for the latest news and information on the coronavirus pandemic.

The IRS wanted recipients of the government's control of the coronavirus stimulus to track and set up payments direct deposit as a continuous process as part of a $ 2 trillion economic aid package for millions of people. There is only one problem: the Get My Payment tool does not always work for everyone. If your attempts don't go through, it can leave a cryptic message, or in some cases shut you out, not knowing what to do next.

As an extra push, there is now an expiration date for when you need to submit your direct deposit details to the IRS – May 13 – otherwise you wait weeks or months for a check in the mail .

Frustrations are well documented in CNET comments and online. We wanted to know what some of the most common roadblocks were and if you can bypass them. The following list is not exhaustive and may not apply to your specific situation. We've contacted the IRS multiple times to learn more about these issues.

In some cases, there is nothing to do but wait and try again with the online portal or wait for your check to arrive by mail instead of your bank account. If you are concerned about rent payments or car before your stimulus money arrives, or if you need information about applying for unemployment we have helped some additional resources. Here is what we know about a second round of stimulus checks .

Read more : What to expect when the coronavirus blockage ends and cities reopen

Try a different browser

We have now heard from several people that access to the IRS & # 39; Get My Payment tool from a browser other than the one originally used could be the key to success. In particular, some CNET readers pointed out that trying a browser other than Google Chrome worked for them. Firefox Microsoft Edge and Apple & # 39; s Safari are common alternatives. Here are more.

Please try to type your address in capital letters

Now we have not been able to verify this with the IRS, but we have been in touch to ask about it. Apparently, Twitter users who were unable to complete their direct deposit before could do so by capitalizing the Get My Payment fields, Mashable reports. It is definitely worth a try.

You've got it & # 39 ; wrong & # 39; Checked Time of Day

The IRS only updates the information once a day, so if you leave late for the update to arrive, you may be out of luck. You can always try again later in the day or keep checking at the same time every day.

You entered your information incorrectly

The simplest reason why the IRS may not be able to match you with the status of your stimulus payment may come down. to your keyboard. If you accidentally entered a typo, the wrong address, or a different name than the government has under your name, the tool may not be able to find you. This is simple enough to correct – so try again before assuming the worst.

You have used Turbo Tax, H&R Block or other tax preparation apps to file taxes

Your total incentive deduction is based on your 2018 taxes or your 2019 taxes if you already have them filed with the government extended the federal tax term to July 15 .

If you file your taxes with popular tax preparation software such as Turbo Tax, H&R Block and others like millions of people (myself included), you may run into problems.

According to The Washington Post:

Several millions of people who filed their taxes through H&R Block, TurboTax and other services were unable to receive their payments because, according to the Treasury, the IRS did not have their direct deposit information. , companies and experts

The IRS and Treasury departments are aware of the problems and are working on a solution, the Washington Post also said. We have repeatedly contacted the IRS for more information.

Turbo Tax provided this statement in an email to CNET:

The bank account information for TurboTax filers is sent to the IRS as part of the tax return. The IRS has the correct bank details for all TurboTax filers who have received a refund electronically, which they can use to distribute stimulus payments. This applies regardless of whether a customer has opted to receive a refund on a debit card, selected refund or other services.

Any TurboTax customer who selects a refund or debit card and receives a stimulus payment from the IRS to those accounts will receive those stimulus payments promptly or receive fees in the account where they received their tax refund.

The IRS is responsible for determining whether the taxpayer is eligible to receive a stimulus and, if a taxpayer is eligible, how and when the stimulus payments will be made to them. The IRS would be the best source of additional information regarding their online stimulus tracking tools and payment details and timing.

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Waiting is the hardest part.

Angela Lang / CNET

You Have Not Filed a 2018 or 2019 Tax Return

If the IRS is unable to determine your eligibility in the first place, you may see an error message that says 'Payment status not available'. If the IRS does not have your tax information, this message may flash on the screen.

Your 2019 tax return has not yet been processed

If you filed your 2019 taxes before the original April 15 deadline, but the IRS has not had a chance to process you, it cannot determine whether you is eligible for a stimulus payment of how much you would receive.

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You do not usually file a tax return and your data is not in the system

You may still be eligible for a stimulus payment if you do not normally file taxes for a number of reasons. The IRS has a system for non-filers ("Non-Filers: Enter Payment Info Here") and those who receive SSA, RRB Form 1099, SSI, or VA benefits. The IRS recommends that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The advice is to try again later.

You Are Not Eligible For A Stimulus Check

If you see the "Payment Status Not Available" message and you do not belong to the above group, you may not be eligible for a Stimulus Check. It may be that your adjusted gross income from the previous year is high enough that you are not eligible, or that you are in the specific age category that is excluded. We have a helpful introduction to fitness or you can consult the IRS website directly.

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You did not answer the security questions correctly.

The Get My Payment tool asks you for security questions to verify your identity. If you misunderstand it, it can temporarily keep you out of the system. Of course.

You are temporarily excluded from the Get My Payment tool

If you see a cryptic message that only says "Please try again later," you may be excluded from the tool.

According to the IRS: & # 39; If the information you enter does not match our records multiple times, you will be excluded from & # 39; Get my payment & security reasons for 24 hours. No need to contact the IRS . "

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Your bank struggles to keep up with demand from people checking their accounts

If you receive an error from the IRS and ask your bank for answers – to see if a deposit has been made to your account – you may have trouble viewing. Some banks are reportedly having problems keeping up with the high demand especially on Wednesdays, as customers look at their stimulus money accounts.

We will continue to update this story with new information as the situation develops. Meanwhile, there are ways to spend your economic stimulus money five things not to do when the corona virus quarantine ends and a new perspective on boredom during the lockdown . ]
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