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Home / Tips and Tricks / Is the IRS Stimulus Control Tracking Tool Not Working for You? 11 possible explanations

Is the IRS Stimulus Control Tracking Tool Not Working for You? 11 possible explanations



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Do you need your stimulus money? You're not the only one.


James Martin / CNET

Visit the WHO website for the latest news and information on the coronavirus pandemic.

The deadline may have passed for you to submit direct deposit information to the IRS but you can still use the online tool to find out when the government plans to send you your incentive check to send up to $ 1,200 . The Get My Payment portal is now a special tracking tool for your payment . If you submitted your information to the IRS before the May 13 closing, you may still receive a direct deposit in your bank account. Otherwise, expect your check by mail.

When the IRS first put its tracking tool online, we heard widespread messages from people who were having problems with Get My Payment, from inscrutable errors to the portal that simply didn't take their information. An update from the IRS has reportedly made the experience smoother, but just in case we wanted to share some of the most common issues people encountered before, and how to fix (some) issues.

Note that this list is not exhaustive and not every example may apply to your situation.

For more information on stimulus checks, here's how to follow yours in the email with a free app from the USPS and the latest moves in a government proposal for a second round of $ 1,200 incentive checks . If you are concerned about making rent payments or car before your promotional money arrives, or if you need information on applying for unemployment we have some extra resources to help.

Read more : What to expect when the coronavirus blockage stops and cities reopen

Try using a different browser

We have now heard from several people that they have access Getting to the IRS 'Get My Payment Tool from a browser other than the one that was originally used may be the key to success. In particular, some CNET readers pointed out that trying a browser other than Google Chrome worked for them. Firefox Microsoft Edge and Apple & # 39; s Safari are common alternatives. Here are more:

Please try to type your address in uppercase

Now we have not been able to verify this with the IRS, but we contacted to ask about it. Apparently, Twitter users who were unable to complete their direct deposit before could do so by capitalizing the Get My Payment fields, Mashable reports. It is definitely worth a try.

You got it & # 39 ; wrong & # 39; Checked Time of Day

The IRS only updates the information once a day, so if you leave late for the update to arrive, you may be out of luck. You can always try again later in the day or keep checking at the same time every day.

You entered your information incorrectly

The simplest reason why the IRS may not be able to match you with the status of your stimulus payment may come down. to your keyboard. If you accidentally entered a typo, the wrong address, or a different name than the government has under your name, the tool may not be able to find you. This is simple enough to correct – so try again before assuming the worst.

You have used Turbo Tax, H&R Block or other tax preparation apps to file taxes

Your total incentive deduction is based on your 2018 taxes or your 2019 taxes if you already have them filed with the government extended the federal tax term to July 15 .

If you file your taxes with popular tax preparation software such as Turbo Tax, H&R Block and others like millions of people (including myself), you may run into problems.

According to The Washington Post:

Several millions of people who filed their taxes through H&R Block, TurboTax and other services were unable to receive their payments because, according to the Treasury, the IRS did not have their direct deposit information. , companies and experts

The IRS and Treasury departments are aware of the problems and are working on a solution, the Washington Post also said. We have repeatedly contacted the IRS for more information.

Turbo Tax provided this statement in an email to CNET:

The bank account information for TurboTax filers is sent to the IRS as part of the tax return. The IRS has the correct bank details for all TurboTax filers who have received a refund electronically, which they can use to distribute stimulus payments. This applies regardless of whether a customer has opted to receive a refund on a debit card, selected refund or other services.

Any TurboTax customer who selects a refund or debit card and receives a stimulus payment from the IRS to those accounts will receive those stimulus payments without delay or fees in the account where they received their tax refund.

The IRS is responsible for determining whether the taxpayer is eligible to receive a stimulus and, if a taxpayer is eligible, how and when the stimulus payments will be made to them. The IRS would be the best source of additional information regarding their online stimulus tracking tools and payment details and timing.

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Waiting is the hardest part.


Angela Lang / CNET

You Have Not Filed a 2018 or 2019 Tax Return

If the IRS is unable to determine your eligibility in the first place, you may see an error message that says 'Payment status not available'. If the IRS does not have your tax information, this message may flash on the screen.

Your 2019 tax return has not yet been processed

If you filed your 2019 taxes before the original April 15 deadline, but the IRS did not have a chance to process you, it cannot determine whether you is eligible for a stimulus payment of how much you would receive.

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Normally you do not file a declaration and your data is not in the system.

You may still be eligible for a stimulus payment if you do not normally file taxes for a number of reasons. The IRS has a system for non-filers ("Non-Filers: Enter Payment Info Here") and those who receive SSA, RRB Form 1099, SSI, or VA benefits. The IRS recommends that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The advice is to try again later.

You Are Not Eligible For A Stimulus Check

If you see the "Payment Status Not Available" message and you do not belong to the above group, you may not be eligible for a Stimulus Check. It may be that your adjusted gross income from the previous year is high enough that you are not eligible, or that you are in the specific age category that is excluded. We have a helpful introduction to fitness or you can consult the IRS website directly.

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You did not answer the security questions correctly

The Get my payment tool asks you for security questions to verify your identity. Of course, if you misunderstand it, it can temporarily keep you out of the system.

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You are temporarily excluded from the Get my payment tool

If you see a cryptic message that says 'Try again later', you may be excluded from the tool.

According to the IRS, "If the information you enter does not match our records multiple times, you will be excluded from Get My Payment for 24 hours for security reasons. You do not need to contact the IRS."

We continue to update this story with new information as the situation develops. Meanwhile, here are ways to spend your economic stimulus money 7 things not to do when coronavirus quarantine ends and 8 ways life could be different after cities reopen and quarantine ends .


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