In the world of universal remotes, Logitech is king. Or anyway, as the company plans to discontinue production of its acclaimed Harmony remotes and exit the company. If you already have a Logitech Harmony remote, don̵
As first noted by TechHive, the news comes from a Logitech support document. The company has issued a statement to answer questions about low inventory issues:
We’ve been getting questions from the community about the future of Harmony, and we’re here with an official update.
While Harmony remotes are and remain available through various retailers, Logitech will no longer manufacture Harmony remotes in the future.
We do not expect any consequences for our customers from this announcement. We plan to support our Harmony community and new Harmony customers, including access to our software and apps to set up and manage your remotes. We also plan to continue updating the platform and adding devices to our Harmony database. Customer service and warranty support will be offered.
We thank all members of the Harmony community for letting us into your living rooms and entertainment stacks. Visit the Q&A below for more information.
– Comes from Harmony.
If you read on, you will find some answers to the questions in an FAQ section. Logitech plans to discontinue the line entirely and will not sell its Harmony division to any other company. But Logitech insists it will continue to support and maintain existing Harmony remotes and add new device integrations along the way. Alexa and Google Assistant support will not disappear.
That’s a big difference from the Logitech Harmony Express, which the company stopped manufacturing and supporting last year. In that case, Logitech offered refunds and device exchanges, which led customers to switch to the Logitech Harmony Elite.
In this case, as Logitech promises to continue to support existing devices, it doesn’t offer exceptional refunds. If you just bought a Logitech Harmony and are still in the return period, you can get your money back. Everyone else must place their trust in Logitech. The company did not say about how long Logitech will support Harmony devices. But ‘until further notice’ is in any case better than ‘support will end tomorrow’.