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Home / Tips and Tricks / Newegg makes some PC hardware combinations all-or-nothing with new returns policy – Review Geek

Newegg makes some PC hardware combinations all-or-nothing with new returns policy – Review Geek



New combo deals

Newegg has been bundling popular PC hardware components with combined discounts for years. You could purchase a bundle and return individual components, relinquishing the combined discount but keeping the items you did not return. That’s no longer the case for some of Newegg̵

7;s combo deals, thanks to a revised return policy: some combos can only be returned in full, including all components.

Some Newegg customers steam on this minor overhaul, claiming that it’s designed to stick them with unwanted extra components while selling hard-to-find parts like the latest NVIDIA RTX 3000 series graphics cards or competing AMD processors. While that’s certainly a possibility (see retailers who only sell “bundles” of game consoles with overpriced accessories for something similar), there is another explanation. Newegg may be trying to discourage scalpers from retailing massive quantities of parts and selling them at inflated prices. Forcing scalpers to buy additional components would reduce their profit margin and take extra time.

A Reddit user retrieved the original return policy from Archive.org, without stating that combo purchases must be returned in full unless the discount is higher than the price of the returned item. The new policy, now live on Newegg’s support site, adds the following:

Some combos cannot return individual products for a refund and must be returned in their entirety. See the combo product page for more specific information.

Even with the aggressive combo deals, it seems like most or all of the new RTX 3000 cards are out of stock at Newegg – even if bundling them with other components saves just a dollar or two. Whether that is a symptom of the low stock of card manufacturers or the efforts of greedy card scalpers, or a combination of both, is impossible to determine from the outside.

Whatever the intention, reserving in-demand graphics cards for combo deals that hardware customers may not want is sure to anger someone, especially PC gamers who only need one component for a powerful upgrade. Newegg’s solution to fight scalpers – or simply to blow up its own sales, depending on your interpretation – is inelegant at best.

Source: Hot Hardware




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