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No, Netflix does not suspend your account



  A smartphone on a pile of popcorn with the Netflix logo.
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Scams via SMS are increasing. If you have received a text message that threatens to suspend your Netflix account due to lack of payment, that is a scam. Just like the FedEx SMS scam, this is a form of SMS-based phishing.

How the Netflix Scam works

This scam is fairly simple. You receive a text message that claims to be from Netflix and threatens to suspend your account. It says something like, "We'll suspend your Netflix account today because you didn't pay," along with a link.

If you tap the link, you may be taken to a fake Netflix page that asks for your Netflix username and password or your credit card number.

The scammer acts as Netflix to steal your personal information. The scammer probably does not know if you are a Netflix subscriber or not, but Netflix is ​​so popular that you are likely to be.

Netflix will never ask you for personal information via SMS or e-mail. Only change your Netflix billing information on the official Netflix website at netflix.com.

 Netflix scam SMS

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How you can protect yourself

Just like with phishing scams e-mails, there is no way to completely avoid phishing text messages. Ignore the text message, do not open the link and do not send any personal information in response. You can block the scammer's number on an iPhone or Android phone to make sure you don't see it anymore.

You can also install apps that automatically block text messages and phone calls from suspected phishing numbers. This is particularly useful if you receive a lot of spam text messages. Here you can read how you can protect yourself against phishing attacks based on sms, also known as "smishing".

Do you want to help catch the phisher? Netflix asks you to send a copy of the text message or e-mail to phishing@netflix.com.

RELATED: What is Smishing and how do you protect yourself?

If you have given Information to the scammer

I have already tapped the link in the scam text message and provided personal information, you must take action to protect yourself.

For example, if you have entered your Netflix username and password, you must go to the Netflix website and change your password. You must also change your password on other sites where you use the same password. It is always a bad idea to re-use passwords. The attacker can try your e-mail address and password on other websites to gain access to your accounts.

If you have provided payment information such as a credit card number, bank card number or bank account information, you must contact your bank or other financial institution.

Netflix recommends contacting customer service If you think someone else has gained access to your Netflix account and has taken it over.


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