"We are aware of a problem with the use of Nintendo Switch and the latest Pokémon game affecting a limited number of Roku devices," CNET said in an email. "We are rolling out a software update to resolve it and users experiencing this can check the update by going to Settings> System> Software Update."
In anticipation of the update, Roku suggested that people experiencing the problem put their console in airplane mode (thereby disconnecting it from the network). Roku sticks and TVs have been hit, Reddit users reported.
The problem is caused by the game's Y-Comm service, which, according to a Reddit user, constantly searches for other Pokemon players on the same wireless network and online. Roku devices apparently confuse Pokemon data with its own data packages and crash because they cannot read them.
The Pokemon Company did not immediately respond to a request for comment.
Roku added instructions on Tuesday explaining what to do if your device is restarted when you play the new Switch game.
"We are implementing a software update for users affected by the problem, or you can have your Roku device manually checked for an update if it is not currently restarting," says the support page.
To check for a manual update, you must:
- Press the Home button on the Roku remote control
- Scroll until you find Settings
- Select System
- Select System Update.
The Roku device then checks for a software update and installs it, after which the company said it returns to normal functionality. The software update is called 9.2.0 build 4701 on Roku players ($ 35 with Amazon) and Roku Streaming Sticks, and 9.1.0 build 4501 or 9.2.0 build 4601 on Roku TV & # 39; s .
If you keep rebooting your Roku device, you must turn off the Nintendo Switch or put it in airplane mode; unplug the power cord and reconnect it to the Roku device so that it is restarted; and then follow the steps above.
Originally published on November 18.
Update, November 19: adds instructions from Roku.