It is a unfortunate fact that sometimes people are horrible and take advantage of unsuspecting victims. So it̵
This latest scam story comes to us thanks to the Detroit Free Press, and it’s a doozy. Maureen McDonald found herself fleeced for $ 150 after paying for “lifetime customer service” from Roku. The kicker? It wasn’t even an unsolicited phone call.
McDonald set up a new Roku device in an effort to overcome the isolating pandemic when her TV flashed the message ‘call this number for help’. It’s unclear how the scammers did that, but since it appeared to be from her Roku, she trusted the prompt and called the number.
The scammers were helpful in setting up her device, which is not surprising. After all, good customer service can help sell a lie. And then offered her a “lifetime support plan” for $ 150. She paid, and a few months later they called back and insisted on further payments. If she didn’t pay, “Roku would deactivate her service.” Then she realized it was all a scam.
And unfortunately it is a growing problem. Roku now has warnings on its site that indicate:
- There is NEVER a fee for creating a Roku account.
- Roku does NOT charge for device activation.
And in a statement to the Detroit Free Press, a Roku spokesperson explained:
We’ve made several efforts to combat customer support fraudsters, including more messages to our customers via packaging, the quick start guide in the box, screens on the device and on our website – and we’re working with government agencies to take these fraud operations out of business.
Roku isn’t alone in fighting scammers posing as company representatives. But it’s alarming that the scam is taking off, especially as more people are buying new streaming devices. So if you’re reading this, tell your friends and family: Roku will never charge you for new accounts, activations, or “lifetime support.” It is a business that makes money by promoting your viewing habits. Adding “activation fees” would only get in the way of that goal.
via Detroit Free Press