It’s safe to say it’s been delayed many times Cyberpunk 2077 was the most anticipated game release of 2020. And it’s no exaggeration to say that when that release arrived, it was far from perfect. In response to a week of reports of game-breaking bugs and terrible performance on the PS4, Sony has pulled the game from the store and is offering refunds.
Sony made the announcement late yesterday, after some confusion as to when Cyberpunk 2077 developer CD Projekt Red encouraged unlucky gamers on the PS4 and Xbox One to get a refund. (There is no official refund mechanism for digital sales on consoles, unlike Steam and some other PC game stores.) Cyberpunk 2077 no longer appears in a PlayStation Store search, neither for the PS4 nor for the PS5, where it appears to have had a much smoother launch. In a short statement on the website, Sony is encouraging players seeking a refund to contact its support system where the purchase can be confirmed and reversed.
Players who have already bought Cyberpunk 2077, digital or physical, are free to continue playing if they wish. But at the time of writing, the only way to get a copy for the PS4 or PS5 is to find a physical version. It̵
Major update for @ PlayStation users pic.twitter.com/fCB4z74M3z
– Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
Although the sale alone does not make it a “flop”, the first reaction is on Cyberpunk 2077 is mixed at best. Pre-release reviews (limited to the PC version) praised its deep world, visuals, and intricate systems, but said the pre-release material promised too much about its innovation, and more than its fair share of bugs. has endemic to the open world genre. Unlike poor performance on older PCs, the PS4 and the Xbox One, Cyberpunk has been warmly welcomed at Stadia and GeForce Now, where powerful cloud hardware from Google and NVIDIA makes it run significantly better than even a mid-range gaming computer.
Developers and publishers sometimes pull games out of digital distribution when critical flaws are found, but an AAA release like this one being completely withdrawn by a major console maker is unprecedented. Speculative commentators question whether CDPR’s rash recommendation of refunds, despite not being in a position to actually grant them outside of its own PC game store, prompted Sony to prompt and punitive response.