The first step in determining which course to take is through the. Depending on what it tells you, you may need to request payment tracking. (You can use our you should have received.)
Here’s everything you need to know about what an IRS payment track is, the two situations when you might need to apply for one in lieu of a Recovery Rebate Credit, and how to get started with it. We also have incentive payment guides, , , and . Plus, here’s what we know about one so far , including the latest drama with the , and . This story was recently updated.
Case 1: According to the IRS online app, the agency sent your money, but you never received it
If youris missing, you must first go to the free IRS online payment tracking tool called Get My Payment to find out the status. We have full instructions on this . You must enter your social security number or individual taxpayer identification number, date of birth, street address and zip code.
The portal shows your payment status, whether your money is scheduled to be sent and the payment method (or ) and date. You may also see another message or an error. (By the way, this is why you might want that if you haven’t already.)
You need to request payment tracking if the Get May Payment portal indicates that your payment was made, but you did not receive it within these timeframes:
- 5 days since the deposit date in Get My Payment and your bank says they haven’t received it.
- 4 weeks since it was sent by check to a default address for the first check; after February 24 for the second check.
- 6 weeks since it was shipped and you have registered a forwarding address with the local post office for the initial check; March 10 for the second check.
- 9 weeks since it was shipped and you have a foreign address for the first check; March 31 for the second check.
Case 2: The IRS sent a letter confirming that your payment was sent, but the money never arrived
About 15 days after the IRS sends your second stimulus check (by either, or ), you should get confirm your payment and provide a way for you to contact us to report any issues. If you have received this letter – also called Notice 1444 Your Economic Impact Payment – but have never received your payment, you must request a Payment Trace. Make sure to keep the letter – you will need the information to submit your claim. (Here’s what to do if you have .)
How to request a payment track from the IRS
Call the IRS to request payment tracking 800-919-9835 or mail or fax a completed Form 3911, Taxpayer Statement Regarding Reimbursement. (Note that if you call the number, you must listen to the recorded content before you can connect to an agent.) Find out on the IRS website where you can mail or fax that form for your state.
To fill out Form 3911, the IRS provides the following instructions:
- Write ‘EIP’ at the top of the form (EIP stands for Economic Impact Payment)
- Fill out the form to answer any refund questions related to your payment
- When completing item 7 under section 1:
- Check the box for “Individual” if the Kind of return.
- Enter “2020” as tax Period.
- Don’t write anything for the Date Archived.
- Sign the form. If you are married and are applying together, both spouses must sign the form.
You should not email Form 3911 if you have already requested a tracking by phone. And you should not request payment tracking to determine if this was the case, or to , the IRS said.
How does the IRS handle Payment Trace claims?
The IRS will do the following to process your claim, according to its website:
- If you haven’t cashed the check, the IRS will issue a replacement check. If you discover the original check between your belongings, you are expected to return it as soon as possible.
- Once you have collected the refund check, you can expect a claim package from the Office of the Tax Authorities, containing a copy of the cashed check. Then follow the instructions provided. The Office will review your claim and the signature on the canceled check before deciding whether to issue a replacement check. This is presumably for protection .
When can you expect your missing incentive payment?
According to its website, you should get a response from the IRS about six weeks after the agency receives your payment tracking request. However, this can be postponed due to limited staffing.
For more information on stimulus controls, view all, and .