Zoom is one of the most popular video conferencing tools out there and is quite easy to use. But it has a myriad of issues and vulnerabilities that often leave users frustrated. Fortunately, most can be resolved in minutes.
We have collected the most common zoom problems currently causing problems for users and provided detailed instructions on how to fix them. None of the solutions require any technical knowledge, so you don't need to be a computer wiz to get the job done.
Zoom issue # 1: camera or audio not working
Did you join a meeting and can't hear anyone? If so, you probably closed the window that appeared before logging into a meeting. Instead of quitting it next time, instead press the blue "Join with Computer audio" button. But in case you forget it again, during a meeting you can select the "Join Audio" option in the bottom left corner of the screen and then click the "Join with Computer Audio" button that appears.
You can unmute yourself by pressing the space bar.
If you clicked the blue button before going to a meeting but no one can hear you talking, your microphone is probably muted. In this case, the microphone icon is crossed out in the bottom left corner. Just click the icon to unmute it or press the spacebar – both options get the job done.
The same goes for the camera. It may be turned off by default once you join a meeting, so just click the camera icon in the taskbar to enable it. If you see an error message saying that the video cannot be started when you click the button, the problem is with your PC's settings. To fix this zoom problem on Windows 10, go to the camera settings and make sure the toggle under the "Allow apps to access your camera" section is turned on.
If you have multiple cameras (such as your laptop and a separate webcam), microphones or speaker systems (such as speakers and headphones), make sure you have selected the correct one in the settings. Go to Settings in Zoom and then Video or Audio to select the correct device.
Zoom Issue # 2: Zoombombing
Did an unexpected visitor join one of your meetings and start sharing dirty images and videos? If so, then you are not alone. Zoom has a major security vulnerability that could allow this to happen. It's so common that it even has a name – Zoombombing.
There are a few methods you can use to make sure something like this doesn't happen to you. The first is to update your Zoom app to the latest version. Zoom recently implemented some new security measures that more or less completely prevent Zoombombing. In addition to a Zoom meeting ID, you now also need a password to join a meeting. In addition, all participants are first placed in a waiting room and can then join the meeting as soon as the host lets them in.
These improvements that Zoom has made are great, but there are a few extra security measures to keep in mind to avoid getting Zoombombed. The first is to refrain from publicly sharing your Zoom meeting ID on Twitter or other public locations. This is just common sense, but you'd be surprised how many people don't follow this rule, including the Prime Minister of the United Kingdom. The same security measure also applies to the meeting password.
These methods should ensure that unexpected visitors do not show up in your meeting. But there are other tricks you can use for an extra layer of security. One of them is to lock the meeting after all attendees have joined. This means that no one can join your meeting even if they have the meeting ID and password. To do this, click on the "Participants" tab and then select the "More" option at the bottom of the section that appears on the right. A few options will appear – the one that needs to click in this case is called "Lock Meeting".
Also keep in mind that the host can always easily remove unexpected visitors from a meeting in case they can get in somehow. To get the job done, click on the "Participants" option in the taskbar, hover your mouse over a participant's name and click "More" followed by "Remove".
In this case, we also recommend that you disable the option that allows deleted users to log back into the meeting. You can do that by going to Account Management> Account Settings going to the "Meeting" tab and then turning off the "Allow Deleted Participants" switch.
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If popular features, including the ability to share only part of your screen with participants, don't show in your account, don't worry. Chances are you will join a meeting with a browser rather than the dedicated app.
Although Zoom works in browsers, the functionality of the web version is limited compared to the app. The time it takes to connect to a meeting is also much longer, and in some cases the connection is not established at all.
To fix this problem and access all of Zoom's features, download the Zoom app on your device and always use it to host or join a meeting. Here is the download link.
Zoom issue # 4: Background noise
Background noise is the worst and can come from all participants who have not muted their microphones d. Someone may have children running and screaming around the house or a neighbor mowing their lawn. The sound makes it difficult to hear the person speak during a meeting and is generally unpleasant.
This problem wouldn't exist if everyone just turned off their microphones when they were in a meeting. Only the person speaking at any time is allowed to turn on the microphone. Unfortunately, this rarely happens.
Read next: 10 Zoom tips and tricks you should know
To solve this problem, the host can mute all participants upon entry. This means that everyone has their microphone turned off by default as soon as he or she joins a meeting, potentially preventing background noise. This can be done by clicking the "Participants" button in the taskbar, selecting the "More" option, and then clicking "Mute participants upon entry".
You will also see a "Mute All" button after you click "Attendees" that can be used throughout the meeting if people are muting themselves and sneaking in background noises.
Zoom issue # 5: Activation email was not delivered
If you have not received an email, you must activate your Zoom account. It is coming, it may take a while. Although most activation emails are sent in seconds, it can take up to 30 minutes for some emails to arrive in your inbox. You don't need to do anything other than sit tight.
If your Zoom account is managed by your company and you do not receive an activation email after 30 minutes, the administrator must whitelist the firstname.lastname@example.org. email along with the following IP addresses:
Also check that Zoom's activation email is in the spam folder of your email client posted
Zoom issue # 6: 40 minutes limit and more
Please also note that Zoom's free plan supports up to 100 participants per meeting and does not include a reporting dashboard that allows you to see how many meetings are taking place, the total number of minutes spent on meetings and other information. You also don't get access to an admin panel that allows you to enable / disable certain features. These are the main limitations to keep in mind, although there are a few others.
If you think you're going to be in trouble with these restrictions, we recommend signing up for one of Zoom's paid plans. Prices are affordable, from just $ 15 a month.
These are the most common problems that Zoom users know we know. Did we miss one? Let us know in the comments!