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The most common Fitbit problems and how to solve them



Fitness trackers are extremely useful in our daily lives, but what happens if your fitness tracker stops working? That happens more often than you'd expect, especially when you consider how often fitness trackers get used to it from day to day. If you happen to own a Fitbit device – and I'm sure many of you do – you may have experienced a few issues over the life of your device. If you're having issues with your Fitbit device, we're here to help. Here are some of the most common Fitbit problems and how to fix them:

See also: Best Fitbit alternatives | Which Fitbit is right for you?


Problem # 1
: sync issues

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Fitbit trackers sync to Android devices via Bluetooth, and unfortunately you can that technology can sometimes be unreliable. If you're having trouble syncing data from your Fitbit to your Android device, your solution may be in the settings menu of your Fitbit app.

Potential Solutions:

  • Make sure the Fitbit app is installed on your phone. You should also make sure that Bluetooth is turned on on your phone (Settings> Bluetooth> On) and that you are only trying to connect your Fitbit to one Bluetooth phone or tablet.
  • Make sure that the Always Connected option is enabled in the Fitbit app. To do this, open the Fitbit app, select your account photo, select your tracker, then scroll down and make sure the switch Always Connected is turned on.
  • Make sure that the All -Day Sync option is enabled in the Fitbit app. To do this, open the Fitbit app, select your account photo, select your tracker and make sure the switch All-Day Sync is turned on.
  • Try removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your account photo, select your tracker, then tap the trash can icon in the top right corner. Select unlink . You can then link your Fitbit device to your Fitbit account.
  • If your smartphone uses Android 6.0 Marshmallow or higher (likely), you may need to manually authorize the Fitbit app to scan for Bluetooth devices.
    • To do this go to the Settings menu of your phone, then select Apps and notifications select Rights management select Location select Fitbit make sure make sure that the option Always allow is selected.
    • In addition, your phone's location services must be turned on to search for Bluetooth devices. To do this, go to the settings menu of your phone and then select L ocation . Once there, turn on the Location switch at the top of your screen.
  • You may have to force quit the Fitbit app. On your mobile device, go to Settings> Apps & notifications> View all apps> Fitbit> Force Stop .
    • You can also hold and release the Fitbit app icon on your home screen when you feel a vibration. Tap the small icon i . Then tap Force stop .
  • Try turning Bluetooth off and on again. From your mobile device, go to Settings> Bluetooth and then turn the Bluetooth switch off and on again. You can also turn off the Bluetooth switch by tapping the icon in the quick settings panel.
  • Try restarting your mobile device.
  • If all else fails, try uninstalling and reinstalling the Fitbit app.

Problem 2: Fitbit not receiving notifications from Android device

  fitbit versa quick replies

Sometimes Fitbit trackers don't receive notifications from Android devices. If this happens to you, you may need to restart your fitness tracker or use your phone's Bluetooth settings.

Possible Solutions:

  • First make sure you are within 20 feet of your mobile device. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so you have to be within range to stay connected. If your tracker and mobile device are too far apart, you will not receive notifications or they may be delayed.
  • Make sure you have not connected any other Bluetooth device to your smartphone. This can cause interference preventing messages from appearing on your Fitbit tracker.
  • If you receive delayed notifications on your Fitbit, your Bluetooth connection may be unstable. In the Fitbit app, select your profile picture, select your tracker, then Call and SMS Notifications and make sure the Enable Notification Widget is enabled.
    • Fitbit Surge Users: Swipe to Settings and make sure Notifications is set to To .
    • Fitbit Blaze users: Press and hold the top right button for a few seconds and make sure Notifications is set to On .
  • Make sure your smartphone is not in Do Not Disturb mode .
  • You may have to force close the Fitbit app. On your mobile device, go to Settings> Apps & notifications> View all apps> Fitbit> Force Stop .
  • Try turning Bluetooth off and on again. From your mobile device, go to Settings> Bluetooth and then turn the Bluetooth switch off and on again.
  • Try turning Bluetooth off and on again. From your mobile device, go to Settings> Bluetooth and then turn the Bluetooth switch off and on again. You can also turn off the Bluetooth switch by tapping the icon in the quick settings panel.
  • Try restarting your mobile device.
  • If all else fails, try uninstalling and reinstalling the Fitbit app.

Problem # 3: Fitbit does not charge properly

  fitbit inspire hr charger charging cable

Nobody likes to wake up in the morning with a dead Fitbit. If your Fitbit tracker does not charge properly, you may need to change the charging cable or clean your device.

Possible Solutions:

  • Make sure your Fitbit tracker and charging cable are clean. Dust and dirt can build up over time and the device may not charge properly. Here is a guide to cleaning your tracker.
  • Try connecting your Fitbit charger to a different USB port. Using a UL certified wall charger works just like a simple USB input on a computer. Your Fitbit may not charge properly if you use a USB hub.
  • Make sure that the pins of your Fitbit device are properly positioned on the charging cable. If the charging pins on your Fitbit device don't line up perfectly with your charger, your device won't charge properly. We have found that this is especially common when charging the Alta and Fitbit Charge devices.
  • You may have to restart your Fitbit device. For instructions on how to do this, you can find a walkthrough below.
  • If you notice that your Fitbit's charger is a little worn out, you may need to replace it. You can buy a new charger on the Fitbit website or on Amazon.

Problem # 4: Problems with Quick View and Tap Recognition

  Fitbit Alta Review AA 7

Many Fitbit devices come with a feature called Quick View that allows you to easily control your wrist to wake up the screen. Some of these devices – like the Alta, Charge 2 and Charge HR – also come with touch screens, meaning you can't swipe through menus like you would on a regular touchscreen device. Instead, a simple tap near or on the screen is enough to swipe through your daily stats.

Unfortunately, many Fitbit users claim to have problems with both Quick View and tap recognition that is too slow to respond. If you're in this boat, the answer may be in the settings menu of your Fitbit app.

Potential Solutions for Quick View Problems:

  • In order for Quick View to work properly, your Fitbit device needs to know which wrist it is worn on, whether you are right-handed or left-handed. To check if this is the problem, open the Fitbit app, select your profile picture, select your tracker and make sure the Quick View switch is set to to .
  • On the same screen you have & # 39; I see options to change your wrist placement and "dexterity". Make sure you wear your Fitbit on the right wrist and that you have chosen whether or not you are right- or left-handed. This has a major effect on whether or not Quick View works.

Potential Fixes for Tap Recognition Problems:

  • Make sure you tap your Fitbit device correctly. Fitbit recommends aiming towards the bottom of the screen where the tracker meets the band. Also make sure not to tap too hard or too soft.
  • If there's a second or two delay from the time you tap your device, it's normal. Make sure to give your device time to respond. If you're having trouble with tap recognition, try slowing down your faucets.

Problem # 5: Fitbit does not update correctly

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<p>  Some people are having trouble updating their Fitbit firmware If this happens to you, you may have to restart your tracker or try to sync with another mobile device or computer. </p>
<p><strong>  Possible Solutions: </strong></p><div><script async src=

  • Try restarting your Fitbit device. For instructions on how to you can do this, you will find a walkthrough below.
  • Then try updating your device again If it still does not work, try restarting your mobile device
  • If you try to sync your Fitbit with your mobile device, try removing the Bluetooth connection from your mobile device.
    • To do this, go to Bluetooth in your mobile device's settings menu, find your Fitbit device and then choose Forgotten .
  • You may have to try updating your Fitbit using another mobile device or computer. To do this on a computer, visit this link, sign in to your Fitbit account, and try updating your firmware.
  • If you still can't update, try removing your Fitbit device from your Fitbit account.
    • If you & # 39; If you are using a mobile device, go to Account> [Fitbit device]> Delete this device .
    • If you use the Fitbit website, log in to your account and click the gear icon in the top right corner of your screen, then click Settings> Devices> [Fitbit device]> Remove this device from your account .
      • You then need to add your tracker back to your Fitbit account. Under the Account section of the Fitbit app, choose Set up a device and follow the instructions. Once your device is reconnected, tap Update .

Problem # 6: Fitbit's silent alarm stopped working

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Potential Solutions:

  • First make sure that a silent alarm is set on your Fitbit device. To do this, open the Fitbit app, choose Account select your Fitbit device and then choose Silent alarm .

If that wasn't the problem, here's how to test your device Fitbit's vibration motor:

  • Fitbit Charge 4: Just press the side button on your Charge 4 while it is enabled. Your tracker should vibrate.
  • Fitbit Versa 2: Swipe on your Versa 2 and select the Timer option. Tap Stopwatch, then tap the play icon. Your tracker should vibrate.
  • Fitbit Versa Lite: Swipe on your Versa Lite and select the Timer option. Tap Stopwatch, then tap the play icon. Your tracker should vibrate.
  • Fitbit Charge 3: Just press the side button on your Charge 3 while it's on. Your tracker should vibrate.
  • Fitbit Versa: Swipe over on your Versa and select the Timer option. Tap Stopwatch, then tap the play icon. Your tracker should vibrate.
  • Fitbit Ionic: From the main dial, press and hold the button on the left. Your tracker should vibrate twice.
    • You can also swipe to the Timer screen, tap it, and then tap the play icon. Your tracker should vibrate.
  • Fitbit Ace: Clamp your Ace to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable to check the vibrations.
  • Fitbit Blaze: Swipe to the screen Timer and tap it. Tap Stopwatch and then tap the play icon. Your tracker should vibrate.
  • Fitbit Alta: Clamp your Alta to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable to check vibrations.
  • Fitbit Alta HR: Clamp your Alta HR to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable to check vibrations.
  • Fitbit Charge 2: Clamp your Charge 2 to the charging cable and make sure the cable is connected to a USB port on your computer. Your tracker should vibrate when you connect the cable.
  • Fitbit Charge and Charge HR: Press and hold the side button on your tracker to enter training mode. Your tracker should vibrate.
  • Fitbit Flex 2: Plug your charging cable into the USB port of your computer and then remove the tracker from the wristband. Press the tracker into the charging cable. Your tracker should vibrate.
  • Fitbit Flex: Tap your Flex device under the row of lights. You should feel your tracker vibrate and go to sleep.
  • Fitbit Surge: Connect your Surge to the charging cable and make sure the cable is connected to a USB port on your computer. Your tracker should vibrate.
  • Fitbit One: Clamp your One in the charging cable and make sure that the cable is connected to a USB port on your computer. Your tracker should vibrate.

Problem # 7: Fitbit band breaks

  fitbit charge 4 review on wrist 2

Fitbit devices are quite high quality technology, but they are absolutely not invincible. If your Fitbit's band starts to break, take advantage of the company's warranty policy.

It's worth noting that if you own a Fitbit Charge 4, Versa 2, Versa Lite, Charge 3, Versa, Ionic, Ace, Alta HR, Alta, Blaze, Charge 2 or Flex 2 and with no warranty, you can just buy new tire without replacing the whole unit. If you have an older tracker like the Charge HR, Surge or Flex, follow the steps below to have it replaced.

Potential Solutions:

  • As stated on Fitbit & # 39; s Return and Warranty page, you have the option to return your Fitbit device for a full refund within 45 days of your purchase date, provided you ordered the device from Fitbit.com.
    • In addition, products ordered in November and December can be returned until January 31 of the following year. or 45 days (whichever is longer).
  • Fitbit also provides a one-year limited warranty to the original purchaser of the product, which guarantees that the Fitbit product is free from defects in material and workmanship under normal use. This means that Fitbit will repair the damage to your Fitbit device within the first year, provided you are the original purchaser of the device. If you're not, you may be out of luck.
  • For more information about the company's policies, visit the Fitbit Returns page or contact the company's customer service team to make a claim.

Looking for replacement tires for your device? You can of course go to the Fitbit website to purchase a replacement, or the Amazon links below for a cheaper alternative:


How to reboot your Fitbit device

  • Fitbit Charge 4: When your Fitbit Charge 4 is turned on, press and hold the side button for eight seconds. Your tracker should restart after you see a smile icon and feel a vibration.
  • Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2 screen turns off. Your Versa 2 will then restart.
  • Fitbit Versa Lite: Press and hold the left button until the Fitbit Versa Lite screen turns off. Your Versa Lite will then restart.
  • Fitbit Charge 3: When your Fitbit Charge 3 is turned on, press and hold the side button for eight seconds. Your tracker should restart after you see a smile icon and feel a vibration.
  • Fitbit Versa: Hold down the left and right bottom buttons simultaneously until you see the Fitbit logo. Release the buttons and your tracker will restart.
  • Fitbit Ionic: Press and hold the bottom left and right buttons until you see the Fitbit logo. Release the buttons and your tracker will restart.
  • Fitbit Ace: Clamp your Ace to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable three times within eight seconds. A few seconds later you will see the Fitbit logo on the screen of your device. After seeing the logo, disconnect your tracker from the charging cable.
  • Fitbit Alta HR: Clamp your Alta HR to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable three times within eight seconds. A few seconds later you will see the Fitbit logo on the screen of your device. After seeing the logo, disconnect your tracker from the charging cable.
  • Fitbit Blaze: Press and hold the bottom left and bottom right (Back and Select) buttons simultaneously until you see the Fitbit logo. Release the buttons and your tracker will restart.
  • Fitbit Alta: Clamp your Alta to the charging cable and make sure the cable is connected to a USB port on your computer. Press the button on the charging cable three times within eight seconds. A few seconds later you will see the Fitbit logo on the screen of your device. After seeing the logo, disconnect your tracker from the charging cable.
  • Fitbit Charge 2: Clamp your Charge 2 to the charging cable and make sure the cable is connected to a USB port on your computer. Press and hold the side button on your tracker for four seconds. You will then see the Fitbit logo, after which your tracker will start the restart process. Disconnect your tracker from the cable.
  • Fitbit Charge and Charge HR: Connect your Charge of Charge HR to the charging cable and make sure the cable is connected to a USB port on your computer. Hold the side button for 10-12 seconds. You will see the Fitbit logo and a version number on your tracker's screen. Release the button and disconnect your device from the cable.
  • Fitbit Flex 2: Plug your charging cable into the USB port of your computer and then remove the tracker from the wristband. Press the tracker into the charging cable. Make sure that the pins on the tracker are aligned with the pins on the charging station. Within five seconds, press the button on the charging cable three times (under the tracker compartment). A few seconds later the lights will start to flash simultaneously. Remove the Flex 2 from the charging cable.
  • Fitbit Flex: Connect your charging cable to the USB port of your computer and then remove the tracker from the wristband. Press the tracker into the charging cable. Insert one end of a paper clip into the small hole on the back of the charger for 3-4 seconds. Remove the Flex from the charging cable.
  • Fitbit Surge: Press and hold the buttons on the bottom left and bottom right (Home and Select) for 10-15 seconds. You will see the screen flash and start to dim, then you can release the buttons. Wait 10 seconds after your screen turns off and press the left (Home) button to turn your device back on.
  • Fitbit One: Connect your charging cable to your computer and then connect it to the cable. Make sure the gold contacts on your tracker are aligned with the pins on the charger. Press and hold the button of your Fitbit One for 10-12 seconds. Remove your tracker from the charging cable and then press the button until the screen turns on.

Still having problems? If so, make sure to pronounce your vote in the comments below. We will do our best to help!

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