So you have problems with Xbox One. This not only spoils the time that you set aside for gaming, but it may also have – because of the various media functionality of the Xbox One – put your entire media center offside. You now experience the frustration of dropping hundreds of dollars on a defective Xbox One.
You would think that Microsoft would have used the last few years to eliminate the nods in the Xbox One. The company has fixed many bugs since the console was released in 201
3, but many of the problems that users have encountered have evolved along with the console. This is no comfort if your Xbox One, Xbox One S or Xbox One X is out of use. Fortunately, our guide covers common console issues, along with a few solutions.
For information about the Xbox One X, consult our problem guide for that console.
Contact Microsoft  We recommend that you use the Microsoft website to register your Xbox One. Doing this will resolve issues that are still covered by the warranty.
1-800-4-MYXBOX (support agents: MF 9 AM-5PM PT)
A note about Twitter
One of your first steps to solve a problem with your Xbox One was to contact the Twitter page @XboxSupport in the table above. However, in early 2018, Microsoft reportedly fired its own support team and replaced employees with volunteers. The Twitter account is still active, but it responds sparingly. You may be more fortunate simply by contacting Microsoft by telephone or live chat.
Disk drive makes a grinding noise
The problem is something that a number of Xbox One users have reported, but luckily they also report that it doesn't actually damage the disk. When you place a disc in the console's optical drive, it makes a grinding noise. An error message appears: "Sorry, we cannot play that disc. Try an Xbox One game, music CD or a movie on a Blu-ray or DVD."
Possible solutions:  Microsoft has addressed this specific problem several times and confirmed that owners can return the hardware – you can always try to fix it yourself if you are familiar with optical disks, but your warranty is likely to expire. Restricts your options.
Bring the hardware back to where you purchased it. Due to inventory shortages, it may take some time for a replacement to arrive. Microsoft has offered to speed up a new machine and download an online game of your choice. while you wait and they will even refund your purchase if you decide you want to break it up with Xbox One.
Contact Microsoft directly via one of the above acting methods. The company's support team arranges replacements and in some cases sends a new console with a game of your choice before you submit your system.
Xbox One does not work with
Some users have reported issues during the mandatory update phase. When this happens, the Xbox One does not have access to most Xbox One functions.
This could be a problem with the Xbox One, a problem with your internet connection, or even something at the end of Microsoft. Regardless of the cause, the result is a system that does not work properly. Before contacting Microsoft, you must first try a few steps.
Check your internet connection. Clearly perhaps, but all connection interruptions can derail the entire process.
Try again later. If you are having trouble downloading the update, this can easily be a problem at the end of Microsoft, including too many users trying to update at once or server maintenance. Give it an hour or two. If the problem persists, check the Microsoft Live Status page. If there is a known issue, Microsoft will receive a status message.
Check your hardware. Again, an obvious one, but if you use the wireless connection on the Xbox One and you get an error message, try a wired connection via Ethernet.
Cycle your Xbox One. Press and hold the power button for 5 seconds until it turns off, then disconnect the system and wait 30 seconds. Plug in the power cord and turn it on. This clears the cache and resets the network card.
If you receive a specific error message regarding updates or an online connection in general, refer to the list of Microsoft network connections.
If the update is still not being downloaded, it is time to contact Microsoft.
Xbox One does not turn on
Another problem reported by users is that the system does not turn on or, if it does, it only closes for a limited time and then quickly. This may be the console itself, but it is more likely the power brick.
The first step is always to check whether everything is connected properly. Once that is done, the next step is to check if your power brick is working properly. All Xbox One power blocks have a light to indicate that they are receiving electrical power. If you see a solid white or orange light, the power supply works correctly. If there is no light or flashing, it must be replaced. However, try these solutions first before contacting Microsoft.
Check if this is not the outlet that you are connected to. Connect something else or try connecting the power supply to a different outlet.
If the power supply does not receive power, it is defective and must be replaced. If you have registered your console, you can order a new power supply online.
If the power supply works but the Xbox One is still not turned on, contact Microsoft directly as this may be a system malfunction.  If the controller does not turn on your console, try pressing the power button on your console directly. Incidental synchronization problems can cause this.
The problem can also be completely separate from your console. Periodic issues with Xbox Live have caused some users to see black screens when they try to turn on their systems. Some have found success in disconnecting their internet to still play games, but the only other solution is to wait for Microsoft to resolve its own server problems.
Xbox One shuts down unexpectedly
A small number of users have reported that their Xbox One shuts down unexpectedly. This is a different issue than the system that is not booting.
This can be a malfunction, but there are other causes that everyone can solve. Before you rush to contact Microsoft and tell them that your console is broken, try these steps to see if the issue can be resolved on your side.
Check the ventilation on the system. If it overheats, you must receive a warning message before the system turns off. If you do this, turn off the console and wait at least one hour. Ensure adequate ventilation of the Xbox One and try again. If this persists, contact Microsoft.
Check the light on the power brick. If you notice that the light is flashing or black, this is probably a power problem.
Check if your Xbox One is set to turn off automatically. Go to Settings, then select Power and power, and then choose Switch off after. Select the option Do not switch off automatically and you are set.
Check if the power outlet to which your Xbox One is connected is working properly.