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The most common problems with Xbox One and how to solve them



  Xbox One S bundle deal

So you have problems with Xbox One. This not only spoils the time that you set aside for gaming, but it may also have – because of the various media functionality of the Xbox One – put your entire media center offside. You now experience the frustration of dropping hundreds of dollars on a defective Xbox One.

You would think that Microsoft would have used the last few years to eliminate the nods in the Xbox One. The company has fixed many bugs since the console was released in 201

3, but many of the problems that users have encountered have evolved along with the console. This is no comfort if your Xbox One, Xbox One S or Xbox One X is out of use. Fortunately, our guide covers common console issues, along with a few solutions.

For information about the Xbox One X, consult our problem guide for that console.

Contact Microsoft [19659006] We recommend that you use the Microsoft website to register your Xbox One. Doing this will resolve issues that are still covered by the warranty.

Method Contact Us
Live Chat Website
Forums Website
Self Help Website
Phone 1-800-4-MYXBOX (support agents: MF 9 AM-5PM PT)
Twitter @XboxSupport

A note about Twitter

One of your first steps to solve a problem with your Xbox One was to contact the Twitter page @XboxSupport in the table above. However, in early 2018, Microsoft reportedly fired its own support team and replaced employees with volunteers. The Twitter account is still active, but it responds sparingly. You may be more fortunate simply by contacting Microsoft by telephone or live chat.

Disk drive makes a grinding noise

The problem is something that a number of Xbox One users have reported, but luckily they also report that it doesn't actually damage the disk. When you place a disc in the console's optical drive, it makes a grinding noise. An error message appears: "Sorry, we cannot play that disc. Try an Xbox One game, music CD or a movie on a Blu-ray or DVD."

Possible solutions: [19659003] Microsoft has addressed this specific problem several times and confirmed that owners can return the hardware – you can always try to fix it yourself if you are familiar with optical disks, but your warranty is likely to expire. Restricts your options.

  • Bring the hardware back to where you purchased it. Due to inventory shortages, it may take some time for a replacement to arrive. Microsoft has offered to speed up a new machine and download an online game of your choice. while you wait and they will even refund your purchase if you decide you want to break it up with Xbox One.
  • Contact Microsoft directly via one of the above acting methods. The company's support team arranges replacements and in some cases sends a new console with a game of your choice before you submit your system.

Xbox One does not work with

  Xbox One console will not update Screen shot

Some users have reported issues during the mandatory update phase. When this happens, the Xbox One does not have access to most Xbox One functions.

Possible solutions:

This could be a problem with the Xbox One, a problem with your internet connection, or even something at the end of Microsoft. Regardless of the cause, the result is a system that does not work properly. Before contacting Microsoft, you must first try a few steps.

  • Check your internet connection. Clearly perhaps, but all connection interruptions can derail the entire process.
  • Try again later. If you are having trouble downloading the update, this can easily be a problem at the end of Microsoft, including too many users trying to update at once or server maintenance. Give it an hour or two. If the problem persists, check the Microsoft Live Status page. If there is a known issue, Microsoft will receive a status message.
  • Check your hardware. Again, an obvious one, but if you use the wireless connection on the Xbox One and you get an error message, try a wired connection via Ethernet.
  • Cycle your Xbox One. Press and hold the power button for 5 seconds until it turns off, then disconnect the system and wait 30 seconds. Plug in the power cord and turn it on. This clears the cache and resets the network card.
  • If you receive a specific error message regarding updates or an online connection in general, refer to the list of Microsoft network connections.
  • If the update is still not being downloaded, it is time to contact Microsoft.

Xbox One does not turn on

Another problem reported by users is that the system does not turn on or, if it does, it only closes for a limited time and then quickly. This may be the console itself, but it is more likely the power brick.

Possible solutions:

The first step is always to check whether everything is connected properly. Once that is done, the next step is to check if your power brick is working properly. All Xbox One power blocks have a light to indicate that they are receiving electrical power. If you see a solid white or orange light, the power supply works correctly. If there is no light or flashing, it must be replaced. However, try these solutions first before contacting Microsoft.

  • Check if this is not the outlet that you are connected to. Connect something else or try connecting the power supply to a different outlet.
  • If the power supply does not receive power, it is defective and must be replaced. If you have registered your console, you can order a new power supply online.
  • If the power supply works but the Xbox One is still not turned on, contact Microsoft directly as this may be a system malfunction. [19659026] If the controller does not turn on your console, try pressing the power button on your console directly. Incidental synchronization problems can cause this.
  • The problem can also be completely separate from your console. Periodic issues with Xbox Live have caused some users to see black screens when they try to turn on their systems. Some have found success in disconnecting their internet to still play games, but the only other solution is to wait for Microsoft to resolve its own server problems.

Xbox One shuts down unexpectedly

A small number of users have reported that their Xbox One shuts down unexpectedly. This is a different issue than the system that is not booting.

  Xbox One Power & Settings

Possible solutions:

This can be a malfunction, but there are other causes that everyone can solve. Before you rush to contact Microsoft and tell them that your console is broken, try these steps to see if the issue can be resolved on your side.

  • Check the ventilation on the system. If it overheats, you must receive a warning message before the system turns off. If you do this, turn off the console and wait at least one hour. Ensure adequate ventilation of the Xbox One and try again. If this persists, contact Microsoft.
  • Check the light on the power brick. If you notice that the light is flashing or black, this is probably a power problem.
  • Check if your Xbox One is set to turn off automatically. Go to Settings, then select Power and power, and then choose Switch off after. Select the option Do not switch off automatically and you are set.
  • Check if the power outlet to which your Xbox One is connected is working properly.

Your TV does not display the best resolution

<img src = "data: image / gif; base64, R0lGODlhAQABAIAAAAAAAP /// yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-dt-lazy-src = "https: //img.digitaltr. com / image / ryse_screenshot_1-720×720.jpg? ver = 5.jpg "onerror =" dti_load_error (this) "class =" wp-image-511687 size-large size-large-wrap dt-lazy-load dt-lazy-pending "alt =" Ryse screenshot [19659002] Microsoft has confirmed that some users may have a problem with the Xbox One that automatically detects the correct screen resolution.

Possible solutions:

This is actually an easy one solution, but it requires a few steps:

  • On the Xbox One dashboard, press the menu button to open the settings, select the Picture and sound option, then select TV resolution and choose the correct setting.
  • if you have a relatively new TV, check if your set has the most recent firmware, consult the users manual of your TV if you are unsure how to do this.
  • If you are still experiencing display problems, try a different HDMI cable. This may not help, but the next step is to contact Microsoft.

Audio does not work properly

 Settings for Xbox One

There are a few known issues with the audio settings of the Xbox One. Fortunately, nothing seems to be due to the hardware itself, so there are potential solutions that you should try before contacting Microsoft.

Possible solutions:

The problem with the audio can be one of the following, ranging from a software setting to defective connections. The bad news is that you may have to buy a new cable or two (or call Microsoft and wait for a replacement), but the good news is that it might be as simple as changing your options.

  • The first step should be to go to Settings and select Image & Sound. From there, choose the option that your system displays – HDMI or optical – and then select the audio format that matches your system. If you don't know, select Stereo Uncompressed.
  • Let us assume that you have confirmed that everything is connected properly. If you are still having problems, you may have a defective optical or HDMI cable. Replace it and see if that solves the problem, but save your proof of purchase. If it doesn't work, you can always return the cable after contacting Microsoft.
  • If you connect your Xbox to a cable TV box, disconnect everything – the Xbox One and the cable box – and wait 30 seconds for the cache to clear.
  • Some cable boxes have unique audio settings. Contact your cable provider to see if they can help.

Games are not installed

  Sea Of Thieves Hands-on Preview | Mate with crew member in storm and swell

All Xbox One games must be installed. This process happens in the background and gamers can generally start playing the game while the installation is in progress. Some users have reported that the installation process freezes, often with zero percent, which means that the game does not play at all.

Possible solutions:

This may be a problem with the optical drive, the drive itself (assuming it is disk-based and cannot be downloaded), or a network connection. You may need to call Microsoft, but there may be a simpler solution.

  • The first thing to do is check if your console has been updated with the latest Microsoft patches. If your system is offline, connect (assuming you have the resources) and let the console do its work.
  • If you are online, the problem may be your connection to Xbox Live. First disconnect your Ethernet cable or switch it off via Settings if you are using a wireless connection. Then press and hold the on / off button for 10 seconds. Restart your system, but do not connect online. If the installation starts normally, you should be able to connect to Xbox Live again without a problem. If the problem persists, contact Microsoft.
  • If it is only one game, assuming it is being installed from a physical drive, ensure that the drive is clean and undamaged. If there is a noticeable chip or scratch, you may have to return the game yourself.

Controller does not synchronize

Possible solutions:

You may have a controller that will go wrong during the course of your Xbox One. Xbox forums have identified many problems, especially with regard to connectivity and drifting. There are several simple methods that may solve these problems. In both cases you want to ensure that your controller is updated.

  • For for disconnecting controllers, you want to make sure that your controller has working batteries and then try restarting the console. If this does not resolve anything, make sure that you are within the Kinect range. Each controller is equipped with two infrared lights that light up when your controller is out of range and trying to reconnect. It is clear that it is essential to ensure that you are within reach.
  • For drifting controllers, make sure your controller has been updated and has new batteries. Then turn off the console and disconnect the console. This clears your cache. Wait a few minutes and restart the console. If the problem persists, you can request a replacement from the Xbox online service center.

Xbox One cannot read discs properly

Although it is not as disturbing as hearing a disc creaking in your console, an Xbox One that does not read discs is not ideal, especially if your library is mainly from physical games exists. Some users have reported consoles that cannot read certain games, or even have a widespread problem reading all discs.

Fortunately, isolated disks are not always caused by damaged disks, and if your disk drive has problems reading your games, this does not necessarily mean that your console has been shot. If none of the solutions below work, you may have to call Microsoft or return the affected drive to your dealer if it is under warranty.

Possible solutions:

  • For read errors with isolated disks make sure that the disk is not scratched or stained. Small cosmetic scratches are usually good, but deep scratches often indicate serious, potentially irreparable damage. Use a soft, slightly damp cloth to clean the disc. A microfiber cloth is ideal. Believe it or not, deleting fingerprints on your drive can go a long way to a successful game session. If your Xbox One still does not read the disc after you have cleaned it, try placing it in another console if you have access to it. From there you can learn whether the drive is really defective or whether your console is the culprit.
  • For widespread disc read errors it is possible that the disc does not go far enough in the console for the laser to read it. First eject the disc. If your console is now in an entertainment center, you must carefully move it to an open space – but make sure that all cords and cables remain connected when you do this. Hold the console and tilt the console from the front to a 45-degree angle. Insert the disc while holding it there. This makes it easier to move the disc to the designed position. Instead of an error message, your game should start. Because the Xbox One uses an input mechanism instead of a drawer, the drive may find it difficult to pull the disc back far enough to be able to read it properly over time.

Games often freeze or crash

Even high-tech hardware has to do with delays and crashes, but it is aggravating, especially when you are at a crucial point in a game. Although crashes may be related to the bugs of an individual game, or, in some cases, due to server problems, users have reported that they regularly crash and crash during regular game sessions.

Possible solutions: [19659003] Freezing or crashing can be caused by a variety of reasons, but there are ways to get back into the game faster and prevent future hiccups from happening so often.

  • If a game crashes, try pressing the start button in the center of your controller to return to the dashboard. Then, with the cursor on the game icon, press the menu button (the one with three horizontal lines) and navigate to stop. This is a faster method than restarting the console or taking the trouble to select another game just to get out of a frozen game.
  • If you experience persistent freezing, a flow cycle may suffice. Press and hold the power button on the console for at least five seconds. Make sure the console is turned off for at least 30 seconds and then press and hold the start button on the controller to turn on your console again. It takes longer to start your console, but this can solve the problem.
  • If you are experiencing persistent crashes or crashes while playing a specific game, the problem can be solved by removing and reinstalling the relevant content. Go to your applications and navigate to the game that gives you problems. Then press the start button and choose delete. After you delete the game, simply navigate to your deleted applications in your library and reinstall the title. Wait until it is installed and see if reinstalling the game solves the problem.
  • If none of these methods work, you can restart the resolution settings of the console. If you have a disk in the console, remove it. Then press and hold the power button on the console for five seconds. After the console light stops blinking, hold down the on / off button and the eject button simultaneously.
  • The problem may also lie in the game itself. Certain titles, including Borderlands 3 and Call of Duty: Modern Warfare are known to cause hard crashes on Xbox One X. An update of the game itself is required to address this.
    • Wait until it beeps twice – this can take up to 10 seconds. Make sure your television is set to AV output, because this combination of buttons changes the screen resolution. When your console starts up, you don't have to worry about the lower resolution.
    • Go to playback and sound in your console settings. The resolution is 640 x 480. Change the resolution to 1080p or 720p. Whatever your TV supports. If it is 1080p, change the video display back to 50Hz. If it is 720p, change the video reliability to 24Hz. Then insert the disc and your game should run without problems.

Cannot connect to network or Xbox Live

Xbox Live occasionally goes out, certainly, but sometimes network and Xbox Live issues are randomly displayed.

Possible solutions:

There are several ways to solve problems with the online status of your console at home. First check the status of Xbox Live to ensure that there are no worldwide problems with connectivity. If you cannot connect to Xbox Live, your console will also try to resolve your issue with an error message. These connection problems can be caused by a large number of problems.

  • If your console does not connect to your network, but all your other devices are connected to the Internet, you can try a power cycle. Press and hold the power button on your console for at least five seconds. As soon as the console is completely switched off and the Xbox logo no longer blinks, press and hold the home button on your controller to switch it on again.
  • Switch off your console and restart your modem and / or router. After your home network has completely restarted, turn on the console and see if you can connect.
  • If you have problems with WiFi, try connecting your console to the Internet via an Ethernet cable. If your console is connecting, you may need to update your router's firmware. Consult your router's instructions for updating your firmware. (Many routers have a short manual on the device). Follow the steps and then turn on your console and see if you can connect wirelessly.
  • Even when you are not online, your Xbox automatically logs in to your primary account when you turn it on. This means that you can easily log out and log in again, requiring your Xbox One to reconnect. Sometimes this solves the problem.

Kinect does not connect a console

 Microsoft Xbox One Review Console Kinect

Microsoft has discontinued the Kinect for Xbox One, as well as the adapter that Xbox One S and Xbox One X users use to install it on their new machines to connect. However, it is still technically supported by the console and older users may experience problems because the peripherals are not properly recognized by the system.

Possible solutions:

Microsoft has confirmed to several customers that the problem lies with the Kinect and not with the Xbox One itself. If that is the case, it means at least that you may not have to ship your entire console, but replacement Kinect sensors become quite expensive on the reseller market.

  • It goes without saying, but make sure the Kinect is physically connected to the Xbox One. Assuming that this is the case, make sure that the connection shows no visible damage.
  • Try to cycle your system. Turn off the Xbox One by holding the power cord for five seconds, disconnect the power cord and the Kinect cord, and then wait 30 seconds. Connect everything and try again.
  • Contact Microsoft directly and arrange for a replacement Kinect.

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