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The new Windows 10 update again deletes people's files



  A bug in a target logo on a Windows 10 desktop
Shutterstock.com/RealVector

Microsoft released a buggy security update for Windows 1

0 last week. Some Windows users report that all files on their desktop have been deleted. Here is everything you need to know, including how to fix the bug and get your files back.

Fortunately, those files are not really deleted. The update has just moved them to the folder of another user account. This is better than the time that Microsoft actually deleted people's files with the October 2018 update.

Why the bug seems to delete files

Some people report that their desktop files are "deleted" after installing the update. Their taskbars and Start menus & # 39; s are also reset to the default settings.

It appears that those files have not been deleted and are still present on your PC. You can retrieve them.

Files appear to have been deleted because Windows 10 logs some people into a different user profile after they install the update. As Lawrence Abrams of Bleeping Computer put it, it seems that Windows 10 "is loading a temporary profile to use during the update process and cannot restore the user profile when it is finished."

Microsoft told Bleeping Computer that it was aware of the problem on February 12. Woody Leonhard reported on this for Computerworld on 13 February. On February 17, Windows Latest wrote that several Microsoft Support employees had said that Microsoft technicians are repairing it. We do not know exactly what is causing the problem on some PCs and not on others.

Blame the KB4532693 security update

The buggy update is KB4532693, which Microsoft released for Windows 10 on February 11, 2020. Windows Update automatically installs it on your PC. If you use Windows 10, it is probably already installed.

We have installed this update on different PCs and have not encountered the bug. If your PC has already installed the update and you have not experienced the error, you do not have to uninstall the update or take action. The bug appears to occur during the update installation process.

Uninstall the update and retrieve your files

If you encounter the bug, there is an easy way to fix it and get your files back: remove the update that caused the problem. Several Windows users have reported that this has solved the problem for them.

To delete an update, go to Settings> Update and security> Windows Update> View update history> Delete updates.

You can also browse to Control Panel> Programs & # 39; s> View installed updates. Both sets take you to the same window.

Copy and paste "KB4532693" (without quotes) into the search box in the upper right corner of the list of updates and press Enter.

You will see "Update for Microsoft Windows (KB4532693)" in the list if you have installed the buggy update. Click on it and then click on "Delete".

Restart your computer after you uninstall the update. Log in normally and your PC should work normally.

If this does not work for some reason, you can also go to C: Users in Explorer. You will probably see that the name of the folder with your main user profile has changed. For example, if your user folder is normally "C: Users Chris", you may see a "C: Users Chris.bak" or "C: Users Chris.000" folder. You can open that renamed folder to find all your files.

Microsoft support staff told Windows Latest that they could solve the problem for some people by creating a new local user account and transferring the files from the old user account folder to the new one.

However, we recommend that you easily remove the buggy update. It is much simpler and is said to solve the problem. Microsoft is likely to reissue the update in the future if the issue is resolved.

Another recent update also causes problems,

This is just one of many bugs in the February 2020 updates. Microsoft pulled KB4524244 from its servers last week after the update several problems on some PC & # 39; s, including breaking the "Reset this PC" function.

Unfortunately, Microsoft has not yet retrieved the KB4532693 update that moves files from people. Microsoft has not even mentioned this issue on the "known issues" page of Windows 10, which should mention known issues such as these along with scheduled repairs.


In other recent update bug news, at least Microsoft has fixed the black wallpaper bug it introduced with what would be the latest security patch of Windows 7.

Microsoft initially said that only organized with paid Extended Security Updates contracts would receive a patch for the bug. All others, including all home users, would simply have to deal with it. Microsoft then changed the course and made the update available to everyone.


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