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Try this if your Amazon Echo is not connecting to WiFi


Fix your Echo’s Wi-Fi problems with a few solutions.

Chris Monroe / CNET

If you say ‘Alexa, turn on the light’ you will only get one rotating orange light, this is an indicator that your Amazon Echo has trouble connecting to wifi. Unfortunately, this is all too common and can be attributed to various problems. If and when it happens, there are steps you can take to troubleshoot your speaker’s connection issues.

You need to track down the culprit of your Wi-Fi problem first – for example, see if your Echo device is too far from your router or check if your router is not working properly. Once you figure out what’s blocking the Echo from connecting to your network, you can begin the steps to reconnect your speaker.

Here’s what to do if your Amazon Echo won’t connect to your Wi-Fi.

Check out what’s causing the problem: your Amazon Echo or your router?

To determine what causes your Echo speaker to disconnect from Wi-Fi, you need to know where the problem is coming from.

Amazon Echo:

  • Your speaker is not within 9 meters of your router.
  • Your Echo device is located under or next to a microwave, baby monitor, or other devices that may cause interference.


  • See if the Wi-Fi is working properly on other devices such as your phone.
  • Make sure you are using the correct WiFi password.

Restarting your router can solve all your problems.

Ry Crist / CNET

If your Echo speaker is the cause of the problem, do this

If you find your Echo device is the problem, try unplugging it from the wall for at least three seconds and plugging it back in. Then try to place it in the same room as your router as the signal could be too weak. If this works, your speaker was probably too far from your router.

If it still won’t connect to wifi then this is what you need to do reset the speaker. However, keep in mind that factory resetting your Echo will completely erase all your data, but this shouldn’t be a problem if it’s a new device you set up.

If your router is the problem, do this

If you’ve determined it’s your router, preventing your Echo from connecting to Wi-Fi – maybe your router is flashing red or other devices aren’t connecting to it – it’s time to reboot it. I often find that the best way to reboot my router is to unplug it for about 15 seconds and plug it back in. Once it reboots, try connecting your Echo to your router’s faster 5GHz Wi-Fi network instead of the 2.4GHz network if you see both as options.

If you’ve exhausted all the tips and tricks but still can’t connect your Amazon Echo to Wi-Fi, it might be time to contact your internet service provider (if other devices aren’t connecting). If it’s your Echo causing the problem, contact Amazon customer service for the next steps (you may need a new device).

For more Amazon Echo tips, here how to turn your TV into a bigger echo show, how to fix these four annoying things Alexa does on your Amazon Echo and what to do before removing your old Amazon Echo.

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