Gmail tries to help you navigate massive email chains by grouping responses into a single conversation thread where the responses are listed sequentially. However, if you want to see each answer individually, you should turn this off. Here’s how.
Turn off Conversation View in Gmail on Windows PC or Mac
If you want to turn off the ‘conversation view’ (or grouped email threads) in Gmail on your Windows 10 PC or Mac, you need to do it from the Gmail website. Start by opening the Gmail website in your browser and signing up.
After logging in, click on the settings gear icon in the top right corner.
This will open the “Quick Settings” menu panel. Scroll through the menu options and uncheck the ‘Conversation view’ box at the bottom.
Gmail should be reloaded at this point, so hit the “Reload” button in the pop-up window to allow this.
After it’s refreshed, your Gmail inbox will change, separating each email reply from all associated email chains. You can also turn off Conversation View from the main Gmail Settings menu.
To do this, select the gear icon for the settings and click on the option “View all settings”.
Once that’s selected, scroll down and click “Save Changes” to confirm the change.
Gmail will automatically reload your inbox and display each email separately from previously linked threads.
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Turn off conversation view in Gmail on mobile devices
If you’re using the Gmail app on your iPhone, iPad, or Android device, you can quickly turn off conversation view in the app’s settings menu.
Turn off conversation view in Gmail on Android
To turn off conversation view on Android, open the Gmail app and tap the hamburger menu icon in the top left corner.
From the overflow menu at the bottom, tap the “Settings” option.
In the ‘Settings’ menu you will see a list of Google accounts that you are signed in to.
Android users will see a “General Settings” option, which allows you to change the settings for all accounts at once (including call appearance). Tap this option to turn off Conversation View for all signed-in email accounts.
Otherwise, select one of the account email addresses from the list. This only applies the change to that account, leaving conversation view enabled for other email inboxes.
In the “General Settings” menu (or the menu with individual settings for a specific email account), scroll down and find the “Conversation View” option.
Tap the check box to turn off the setting.
The change will be applied immediately, so tap Back and return to your inbox. This removes email threading and ensures that each email you receive is listed separately.
Turn off Conversation View in Gmail on iPhone and iPad
The steps to turn off conversation view in the Gmail app on iPhones and iPads are similar to the steps for Android users, but the menus are slightly different. For example, if you are using an iPhone or iPad, you will only see the email accounts listed and you cannot turn off conversation view for all accounts at once.
To start, open the Gmail app on your Apple device and tap the hamburger menu icon in the top left corner.
From the menu panel, tap the “Settings” option.
You must tap one of the accounts in the “Settings” menu to turn off the call appearance.
In the settings menu for your chosen email account, tap the slider next to the “Conversation view” option. This immediately disables email threading.
Once the setting is changed, tap back to view your inbox. To apply this change to all accounts, you must repeat these steps for each additional account afterwards.