Google Play gift cards are an excellent gift that allows you to download movies, music, apps and other media directly to your smartphone. But how exactly do you handle redeeming your gift voucher, and what do you do if it does not work correctly?
Don't worry; we have everything you need to know about redeeming your new gift card and applying the balance to your Google Play account. We will also cover some troubleshooting tips in case your card does not work correctly.
How to redeem a Google Play gift card in the app
If you have your phone with you, open the Google Play app and tap the menu icon in the upper left corner. Then tap Redeem in the menu (this is at the bottom of the page). Finally, type the code on the back of your gift voucher and tap Redeem . That is it. The amount shown on the front of the card is added to your account balance.
How to redeem a Google Play gift card online
You can also redeem your card online on the Google Play website. First go to the gift voucher redemption page. Then type the gift voucher code on the back of the card. Click the Redeem button to complete. Just like via the app, the amount of money mentioned on the front of the card is added to your Google Play account balance.
How to redeem with a purchase
Do you already know what you want to buy and are you already on the register? Go to the payment method and tap the arrow next to it to open the drop-down menu. In the menu, choose the option Redeem code . Then enter your code. As soon as you tap Redeem the gift voucher will be applied to the purchase.
Card not working? Here are some solutions
If your gift voucher doesn't work, there are a few reasons why. Do not use any dashes or spaces when typing your code. If that doesn't help, go to where the card was purchased, if you can, and see if the card is activated. All gift vouchers must be activated or they cannot be used. If you can't reach the store, please contact Google Play customer service.
Your card must also be exchanged in the same country in which it was purchased. So if your friend has sent you a card abroad, this will not work unless they have bought one specifically for your country. The country is on the back of the map.
The solution is to change your country on your Google Pay account by creating a new payment profile. To make the change, go to the Google Pay site and then Settings > Country and click the Edit button (it looks like a pencil). Click on Create new profile and follow the instructions on the screen. Make sure you choose the country of your card as your country in the options. Then redeem your gift voucher and use this profile to make purchases until the balance of your card is used up.