Verizon is facing a trial by the Pennsylvania Attorney General, after customers accused the company of not letting them redeem a promotional offer for a free Amazon Echo.
According to the verdict, which was brought against the company this week by Advocate Josh Shapiro, the company offered potential customers a free echo, and in some cases an Amazon Prime membership if they signed up for a two-year contract.
Verizon sent an email to customers where they could redeem the offer after registering on a Verizon account, but after logging in, they were not redirected to a website where they could claim the campaign according to the complaint. Customers, in some cases, could not lose the offer for more than a month after the company was notified. Meanwhile, according to the complaint, the company continued to promote the deal.
In a statement, a Verizon spokesman said they had solved the problem for the customers who were affected. "We are genuinely surprised by the trial," said the chairman. "We have been involved in a productive dialogue with the law firm's office. We had some technical problems with this campaign, but we have worked hard to deal with all the problems we know about. Trial or no trial, we will do the right thing our customers. "