Walmart said Monday it has added a new pick-up option to make returning online orders less of a hassle. The service, Carrier Pickup by FedEx, allows people to return items without leaving their homes, Walmart said in a blog post.
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Many online orders have many returns. Here’s how to use Walmart’s new service.
How to use Walmart’s pick up option for returns
Carrier pickup by FedEx is free for items shipped and sold by Walmart.com, and is available in areas where FedEx offers a small package pickup service.
You can start the return process for online orders by going to the Walmart app or website and viewing your order history. Click on the item you want to return (or replace) and enter a reason for the return. Then select “Carrier Pickup by FedEx” and choose a pickup date. You can then print a return label.
Pack the item together with all accessories in the original packaging, affix the return label to the outside of the box and give it to FedEx for pick-up.
If you purchased the item with a credit card, your refund will show as credit on that card within 7-10 business days, Walmart says. Debit card refunds should appear in 5-7 days. If you made the purchase with a gift card, Walmart says, the refund will be immediately returned to the original gift card once the item is received by the warehouse.
Drop-off and return in the store
Walmart customers can also choose to submit returns to USPS or FedEx locations, using much the same process. People who do not have a printer at home can still select “Drop off at FedEx” as the return method and receive a QR code. They can then take their return item and QR code to a FedEx location and a representative there will print the return label for free.
You can of course also return items in the store. At many stores, Walmart said, it will open alternative return locations to.
You can view all of Walmart’s return policies and options here.