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What should I do if my stimulus check does not come?

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If you're still waiting for your stimulus checkup, you're not alone.

Angela Lang / CNET

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If you become convinced that you are the only one who has not received the incentive check from their government you are not alone. While the IRS has made over 150 million payments to date, millions of people are still waiting for theirs. There are some common reasons why your audit could be delayed but if you have reason to believe your case has slipped through the cracks, we may be able to provide some more information, including contact numbers for the IRS.

The IRS has been sending economic aid to eligible Americans since mid-April as part of a financial rescue package to help offset the effects of the coronavirus pandemic. To keep an eye on your check, there is even an online tool designed to track the status of a payment in 2020 while it is being processed, and to allow a stool check For people who don't usually charge taxes.

But if this Get My Payment portal doesn't give you information that you understand or say your check is on its way and you haven't received it, you may have to report it eventually. We go through some possible scenarios that may apply to you. This story is updated regularly with new information. If you are looking for additional personal financial information, we have suggestions for how to spend the promotional money how the corona virus can affect your rent payment and other ways to get financial relief
during the pandemic.

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Stimulus Checks Helpline


Make sure that: Are you eligible for a stimulus check?

Before continuing, check that you meet one of these qualifications for a stimulus payment. The figures below are based on your 2018 or 2019 taxes (which you submitted last). In particular, you should know your AGI or adjusted gross income, which can be found on your most recent federal tax form of 1040. For more questions about eligibility, such as if you do not normally file taxes, we recommend our guide to stimulus control .

You are eligible for a stimulus check if:

  • You are a single US resident and have an AGI of less than $ 99,000.
  • You file the head of a household (considered unmarried with at least one dependent) and earn less than $ 146,500.
  • You file together without children and earn under $ 198,000.
  • You are the parent of a child aged 16 or younger.

The IRS May Need More Information From You

If you filed a 2018 or 2019 tax return or receive government benefits, the IRS should automatically send your check without you having to do anything.

However, if you are a U.S. citizen or permanent resident, had a gross income of less than $ 12,200 – or $ 24,400 as a couple in 2019 – and did not file a 2018 or 2019 tax return, you may have to report to the IRS what provide information before it can process your payment. Go to the Non-Filers site and see if the IRS needs anything from you.

The IRS says it sent your payment weeks ago, but you didn't receive it

A handful of CNET readers report that the IRS's Get My Payment app told them to expect their payment weeks ago, either by mail or by direct deposit, but they have not seen their check.

"Mine would be emailed on May 1," a reader said in a comment. Another said the IRS told them "it would be in my direct account on April 15". A third reported that she had been given an April 24 date and her husband had May 4. Another also had a date of May 4. They all say they are still waiting for their checks.

"Last week I received a letter saying I had received my payment. But no, I don't," reported another reader after receiving the confirmation letter sent by the IRS 15 days after the payment was sent .

We asked the IRS how it will handle the payments that the Get My Payment tool says have been sent but people say are missing, and we will update this story with the service's response.

The Get My Payment portal doesn't update you on your check status

Some people payment status error messages remain in the Get My Payment tool and a group has launched an online petition asking the IRS for help. On the group's Facebook page, commentators report on the various possible reasons for the delay.

One person said the IRS told her that her payment was being assessed within 60 days due to a problem with her direct deposit information. Another said the IRS told them their Social Security number matches his records. The IRS has not responded to our questions about these potential errors.

The IRS sent your check to a closed account

Your check may have been refunded to the IRS if it attempted to send your payment to a now closed bank account or to a temporary prepaid debit card set by a tax preparer for you. If your payment has been returned to the IRS, the agency will send your check to the current address it has on file for you.

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Are you still waiting for your incentive to check in the mail?

Sarah Tew / CNET

You accidentally threw it away

Four million people receive their stimulus money on a prepaid debit card, the Economic Impact Payment Card, instead of a paper check. The EIP card arrives in a plain envelope, the IRS said, with "Money Network Cardholder Services" as the sender.

Some people, who use it for junk e-mail, may have accidentally thrown out these letters. If you have lost or thrown your card, the EIP card service has a frequently asked question about what to do if your card is lost or stolen.

The federal government intercepted your payment

If you owe child support, the IRS may redirect your payment to cover overdue support. The Tax Office will send you a message if this happens.

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You have not received the full amount that you owe.

Another, but related, issue could be a change in your income in 2020. In some cases, the IRS may owe you more money than you received as the income figure used to make your payment from your tax returns in 2018 or 2019 is less in 2020.

Likewise, if you now have a new dependent, such as a child, who is not reflected in your tax returns, you may owe more money. In both cases, the IRS said you can claim the extra amount on your 2020 tax return when filing next year. We recommend that you keep a detailed record so that you don't forget it.

Someone stole it from your mailbox or cheated on you in some other way

Although it is unusual, you may think you have been ripped off your payment or stolen. The Federal Trade Commission has a website where you can report a stolen stimulus check. We've asked the IRS what other story you have if this situation applies to you.

Contacting the IRS

Within 15 days of payment being sent, the IRS will send you a letter confirming payment. At the bottom of the letter is a number that you can call for more information: (800) 919-9835.

Earlier this month, the IRS added 3,500 telephone representatives to help with potential payment issues. The IRS Help Number is (800) 829-1040.

If you contact the IRS by phone, it is a good idea to give yourself enough time for the conversation. We would not be surprised if the number of calls increases or if calls take some time. It's also a smart idea to collect your information, such as a copy of your most recent tax number and the letter the IRS sent, if you received it.

While you are working to find out the status of your money, here's what we know about a second round of stimulus checks how to best use your stimulus check and how to prevent scams
which focus on the fears of the coronavirus.

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